Shuttle Operations Customer Support Specialist

2 weeks ago

Atlanta, Georgia, United States Beep Inc Full time
Job Overview

The Shuttle Operations Customer Support Specialist plays a crucial role in representing Beep Inc. and ensuring the safety and satisfaction of our passengers. This position is designed for individuals who are passionate about technology and community engagement, providing an opportunity to educate the public about autonomous transportation solutions.

Key Responsibilities:
  • Safely manage the shuttle vehicle and its operational interface during service.
  • Act as a knowledgeable resource for the community and local businesses.
  • Exhibit proficiency in manual driving maneuvers, including navigating intersections and overcoming obstacles.
  • Maintain a composed and professional demeanor when addressing customer inquiries and concerns.
  • Execute essential emergency protocols during critical situations.
  • Engage enthusiastically with passengers, providing clear communication about the shuttle experience.
  • Conduct routine vehicle inspections to ensure safety and functionality.
  • Troubleshoot basic technical issues related to hardware and software.
  • Coordinate with the Command Center regarding vehicle maintenance and operational issues.
  • Document and track any operational challenges that arise.
  • Assist in the logistical management of vehicle movement and storage.
  • Ensure cleanliness and readiness of vehicles and equipment.
  • Perform basic cleaning tasks for both the interior and exterior of the shuttle.
  • Support administrative tasks related to vehicle operations.
Qualifications:
  • Strong attention to detail and accuracy in all tasks.
  • Professional appearance and effective communication skills.
  • Reliable team player with a positive outlook.
  • Self-motivated, resourceful, and capable of problem-solving independently.
  • Interest in innovative technology and mobility solutions.
  • Ability to learn and apply technical troubleshooting skills.
  • Remain calm and effective during high-pressure situations.
Education and Experience:
  • Valid driver's license with a minimum of five years of driving experience and a clean driving record.
  • At least one to two years of experience in customer service.
  • Comfortable interacting with the public and small groups.
  • Ability to pass background checks and drug screenings.
Physical Requirements:
  • Ability to sit for extended periods in a moving vehicle.
  • Work in varied environments, including outdoor conditions.
  • Manual dexterity to operate gaming controllers or similar devices.
  • Capability to visually assess equipment and road conditions.
  • Ability to follow both written and verbal instructions.
  • Fluency in English, with bilingual skills considered an advantage.
  • Must be able to lift up to 20 pounds as needed.
  • Assist passengers with disabilities or those requiring additional support.

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