Intake & Engagement Coordinator

3 weeks ago


Raleigh, North Carolina, United States SouthLight Healthcare Full time

About the Role:

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  • We are seeking an Intake & Engagement Specialist to join our team at SouthLight Healthcare.

Job Summary:

The Intake & Engagement Specialist will be responsible for supporting the intake process for new participants interested in and/or referred to SouthLight services. This position is a valuable first point of contact, a primary source of support and education, and helps ensure a full understanding and navigation of SouthLight's life-saving services.

Responsibilities:

  • Conduct initial intakes to determine needs and eligibility for individuals wanting to access SouthLight services
  • Review and complete appropriate consent forms and documentation with participants as needed
  • Utilize electronic medical records to assist participants, medical providers, and clinical staff with scheduled appointments
  • Manage inquiries and referrals for various SouthLight outpatient services received by telephone, email, website, fax, and by mail in an accurate and timely manner
  • Work closely with medical providers and clinical staff to ensure information received is accurate, timely, and moved through the authorization process efficiently
  • Prepare telehealth rooms and equipment prior to scheduled appointments, make sure successful video connection has been made and stand by during consult to provide technical assistance when necessary
  • Provide general administrative support for the program including filing, typing, copying, data entry, and faxing in a prompt, efficient, and cooperative manner
  • Familiarity with payor sources, required documentation, and entering of information to ensure authorization approvals
  • Promote and model the core values of SouthLight Healthcare (compassion, excellence, collaboration, inclusion, hope, and authenticity) to ensure quality care and an effective work environment

Requirements:

  • Minimum of HS diploma or GED
  • Minimum one year of experience in front office, customer service, or related field; behavioral health experience a plus

Benefits:

  • Starting salary: $18.00 per hour
  • Competitive benefits package, including medical benefits, paid holidays, PTO hours, 401(k) plan, company-paid life insurance, short and long-term disability, and training opportunities
  • Opportunities for growth and professional development in a supportive team environment

About SouthLight Healthcare:

SouthLight Healthcare is a nonprofit provider of substance use treatment and mental health services. With multiple locations throughout the Triangle area, we serve over 9,000 clients each year. Our mission is to provide high-quality, compassionate care to those in need.

Why Work with Us:

  • Make a difference in people's lives every day
  • Be part of a dynamic team that values diversity, inclusion, and compassion
  • Enjoy a competitive salary and comprehensive benefits package
  • Opportunities for growth and professional development

Contact Information:



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