Intake & Engagement Coordinator
3 weeks ago
About the Role:
">- We are seeking an Intake & Engagement Specialist to join our team at SouthLight Healthcare.
Job Summary:
The Intake & Engagement Specialist will be responsible for supporting the intake process for new participants interested in and/or referred to SouthLight services. This position is a valuable first point of contact, a primary source of support and education, and helps ensure a full understanding and navigation of SouthLight's life-saving services.
Responsibilities:
- Conduct initial intakes to determine needs and eligibility for individuals wanting to access SouthLight services
- Review and complete appropriate consent forms and documentation with participants as needed
- Utilize electronic medical records to assist participants, medical providers, and clinical staff with scheduled appointments
- Manage inquiries and referrals for various SouthLight outpatient services received by telephone, email, website, fax, and by mail in an accurate and timely manner
- Work closely with medical providers and clinical staff to ensure information received is accurate, timely, and moved through the authorization process efficiently
- Prepare telehealth rooms and equipment prior to scheduled appointments, make sure successful video connection has been made and stand by during consult to provide technical assistance when necessary
- Provide general administrative support for the program including filing, typing, copying, data entry, and faxing in a prompt, efficient, and cooperative manner
- Familiarity with payor sources, required documentation, and entering of information to ensure authorization approvals
- Promote and model the core values of SouthLight Healthcare (compassion, excellence, collaboration, inclusion, hope, and authenticity) to ensure quality care and an effective work environment
Requirements:
- Minimum of HS diploma or GED
- Minimum one year of experience in front office, customer service, or related field; behavioral health experience a plus
Benefits:
- Starting salary: $18.00 per hour
- Competitive benefits package, including medical benefits, paid holidays, PTO hours, 401(k) plan, company-paid life insurance, short and long-term disability, and training opportunities
- Opportunities for growth and professional development in a supportive team environment
About SouthLight Healthcare:
SouthLight Healthcare is a nonprofit provider of substance use treatment and mental health services. With multiple locations throughout the Triangle area, we serve over 9,000 clients each year. Our mission is to provide high-quality, compassionate care to those in need.
Why Work with Us:
- Make a difference in people's lives every day
- Be part of a dynamic team that values diversity, inclusion, and compassion
- Enjoy a competitive salary and comprehensive benefits package
- Opportunities for growth and professional development
Contact Information:
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