Field Service Technician

2 weeks ago


Middletown, Delaware, United States Canon Solutions America, Inc. Full time
About the Role

We are seeking a skilled Field Service Technician to join our team at Canon Solutions America, Inc. As a Field Service Technician, you will be responsible for delivering exceptional customer experiences and ensuring the efficient maintenance of Canon-supported products.

Key Responsibilities
  • Report product failure trends and serviceability issues to management, ensuring accurate documentation and record-keeping.
  • Meet customer demands by providing timely, responsive, and accurate field/shop/on-site maintenance.
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Develop strong customer communication and satisfaction skills.
  • Maintain the performance of assigned machines and facilitate performance at a level that helps achieve branch/district metric targets.
About You

We are looking for a highly skilled and motivated individual with a strong understanding of technical environments and the ability to successfully complete the PDIF (Printing and Digital Imaging Foundations) new-hire class. You will be required to travel, possess a valid driver's license, and have an acceptable driving record. Additionally, you must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

What We Offer

Canon Solutions America, Inc. offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.



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