Customer Service Supervisor

3 weeks ago


Casa Grande, Arizona, United States Sun Life Health Full time
About the Role

We are seeking a skilled Customer Service Supervisor to join our team at Sun Life Health in Casa Grande, AZ. This is a full-time position with a competitive salary range of $45,000 - $65,000 per year.

Job Description
  • Provide exceptional customer service to patients and families through timely and professional phone interactions.
  • Schedule appointments for Family Practice, Pediatrics, and OB/GYN offices while ensuring patient and provider requirements are met.
  • Routinely review calls to ensure professionalism, quality, and great customer service are being provided.

The ideal candidate will possess excellent communication and problem-solving skills, as well as experience working in a fast-paced call center environment.

Key Responsibilities
  • Answer multi-line telephone system calls in a timely and professional manner.
  • Determine urgency of calls and transfer to Clinical Triage Nurse when necessary.
  • Record messages for providers and route them to the appropriate provider work list.
  • Assist staff with various administrative tasks such as updating patient information and verifying insurance changes.


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