Customer Service Manager

7 days ago


Casa Grande, Arizona, United States Sun Life Health Full time

About Us

Sun Life Health is a dynamic and patient-focused organization dedicated to delivering exceptional healthcare services. Our team is committed to creating a supportive environment that fosters growth, learning, and collaboration.

Job Overview

We are seeking a highly motivated Call Center Supervisor to join our team in Casa Grande, AZ. This role will be responsible for supervising call center operators, scheduling appointments, and ensuring seamless patient care.

Key Responsibilities

  • Supervise and mentor call center operators to ensure high-quality service and timely response to patient inquiries.
  • Manage appointment scheduling, including coordinating with providers and staff to meet patient needs.
  • Develop and implement training programs to enhance operator skills and knowledge.
  • Maintain accurate records and reports, ensuring compliance with HIPAA regulations.
  • Collaborate with the Call Center Operations Manager to address staffing shortages and optimize workflow.

Requirements

  • High school diploma or equivalent required; experience answering multi-line telephones preferred.
  • Strong communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive patient information.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.



  • Casa Grande, Arizona, United States Pristine Cleaners Full time

    Job OverviewPristine Cleaners, a leading full service dry cleaner, is seeking a highly skilled and experienced customer service representative to join our team as Customer Service Manager.We are looking for a responsible and mature individual who can provide excellent customer service in a fast-paced environment. The successful candidate will have strong...


  • Casa Grande, Arizona, United States Pristine Cleaners Full time

    Job SummaryPristine Cleaners seeks a skilled Customer Service Leader to oversee daily operations, ensuring exceptional customer experiences and fostering a positive work environment.About UsWe are a full-service dry cleaners dedicated to providing top-notch cleaning services with a focus on efficiency and quality.Key Responsibilities:Supervise and train...


  • Casa Grande, Arizona, United States Circle K Full time

    At Circle K, we're seeking a dedicated Customer Service Ambassador to join our team. As a key member of our retail staff, you will provide exceptional customer service, resolving issues promptly and professionally. Your duties will also include operating cash registers, managing inventory, and maintaining store facilities in a safe and clean...


  • Casa Grande, Arizona, United States Aarons Full time

    We are seeking a highly motivated Sales Associate to join our team at Aaron's.About UsAaron's is a leading retailer of consumer electronics, furniture, and appliances. We pride ourselves on providing exceptional customer service and creating a positive shopping experience for our customers.Salary InformationThe estimated salary for this position is between...


  • Casa Grande, Arizona, United States BCforward Full time

    BCforward is a leading organization dedicated to providing exceptional customer service experiences. We are currently seeking a highly skilled CUSTOMER SERVICE REPRESENTATIVE to join our team.Job Summary: As a Customer Service Representative, you will be responsible for providing top-notch support to our clients through various communication channels. Your...


  • Casa Grande, Arizona, United States Big 5 Full time

    About Us: Big 5 is a leading retailer of sporting goods, outdoor gear, and footwear. We are committed to delivering exceptional customer service and creating a welcoming shopping environment for our customers.Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Retail Sales Associate. In this role, you will be...


  • Casa Grande, Arizona, United States Burlington Stores Full time

    Retail Sales Job OpportunityWe are looking for a Retail Sales associate to join our team at Burlington Stores. As a Retail Sales associate, you will be the face of our company, interacting with customers and providing them with an exceptional shopping experience.In this role, you will be responsible for delivering excellent customer service, accurately...


  • Casa Grande, Arizona, United States CVS Health Full time

    OverviewCVS Health is a leading healthcare provider dedicated to delivering exceptional care and services to our customers. We are committed to making a positive impact on the lives of others through our work.The Retail Store Associate position at CVS Health offers an exciting opportunity to be part of a dynamic team that is shaping the future of...


  • Casa Grande, Arizona, United States Burlington Full time

    Become a part of our retail team as a Seasonal Cashier Associate! In this exciting role, you will have the opportunity to develop your skills in customer service, cash handling, and teamwork. Your key responsibilities will include:Delivering outstanding customer experiences through friendly and professional interactionsEfficiently processing transactions and...


  • Casa Grande, Arizona, United States Burlington Stores Full time

    Store Associate PositionBurlington Stores, Inc. is seeking a Store Associate to join our team in Casa Grande. As a Store Associate, you will play a critical role in delivering an exceptional customer experience and driving sales growth.Key responsibilities include:Delivering excellent customer service with a positive and professional attitudeAccurately and...


  • Casa Grande, Arizona, United States Feast Enterprises Full time

    Job SummaryWe are seeking a skilled Server to join our team at Feast Enterprises. This role involves providing exceptional customer service, managing tables, and maintaining a clean environment.Key Accountabilities:Manage tables efficiently, ensuring timely food delivery and addressing guest concerns promptly.Maintain a clean and organized workspace,...


  • Casa Grande, Arizona, United States Circle K Full time

    About the Role">We're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role involves providing excellent customer service, operating a cash register, and maintaining a clean and safe store environment.Key Responsibilities">Delivering exceptional customer service and resolving customer...


  • Casa Grande, Arizona, United States Burlington Stores Full time

    Join the Burlington Stores, Inc. team as a Cashier Associate and contribute to the success of one of the nation's largest off-price retailers. In this role, you will be responsible for delivering exceptional customer service, processing transactions accurately, and working collaboratively with the store management team to achieve sales goals.Key...


  • Casa Grande, Arizona, United States EZCORP Full time

    Are you looking for a rewarding career in customer service? Do you have excellent communication and interpersonal skills? We are seeking a Customer Service Representative to join our team at EZCORP. As a key member of our customer service team, you will be responsible for providing excellent customer service, processing sales, loans, and extensions, and...


  • Casa Grande, Arizona, United States Circle K Full time

    About the Role:We are looking for a highly motivated and customer-centric Customer Service Advisor to join our Circle K team. As a Customer Service Advisor, you will be responsible for delivering excellent customer service and ensuring that our customers have a positive experience when shopping with us.Key Accountabilities:Provide outstanding customer...


  • Casa Grande, Arizona, United States Wal-Mart Stores , Inc. Full time

    **Job Title:** Customer Service Associate**About the Job:** We are looking for a talented and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting customers with their...


  • Casa Grande, Arizona, United States Burlington Full time

    **About This Role:**We are seeking a Customer Service Representative to join our team! As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving customer complaints, and maintaining a positive store environment.**Responsibilities:**Respond to customer inquiries and resolve complaints in a professional...


  • Casa Grande, Arizona, United States Sun Life Health Full time

    About the JobAs a Customer Service Team Lead at Sun Life Health, you will play a vital role in providing exceptional patient experience. You will lead our scheduling team to ensure seamless communication and efficient appointment management.


  • Casa Grande, Arizona, United States EZCORP Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales staff, you will provide exceptional service to customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide excellent customer service by greeting customers, interacting with them in person...


  • Casa Grande, Arizona, United States Travel Centers Of America Full time

    TravelCenters of America is a leader in the travel industry, providing a convenient and welcoming experience for millions of professional truck drivers and motorists. We're seeking a skilled Server / Cashier - PT to join our team at one of our locations across the country.This role offers a unique opportunity to provide exceptional customer service and work...