Customer Service Manager
7 days ago
About Us
Sun Life Health is a dynamic and patient-focused organization dedicated to delivering exceptional healthcare services. Our team is committed to creating a supportive environment that fosters growth, learning, and collaboration.
Job Overview
We are seeking a highly motivated Call Center Supervisor to join our team in Casa Grande, AZ. This role will be responsible for supervising call center operators, scheduling appointments, and ensuring seamless patient care.
Key Responsibilities
- Supervise and mentor call center operators to ensure high-quality service and timely response to patient inquiries.
- Manage appointment scheduling, including coordinating with providers and staff to meet patient needs.
- Develop and implement training programs to enhance operator skills and knowledge.
- Maintain accurate records and reports, ensuring compliance with HIPAA regulations.
- Collaborate with the Call Center Operations Manager to address staffing shortages and optimize workflow.
Requirements
- High school diploma or equivalent required; experience answering multi-line telephones preferred.
- Strong communication and leadership skills, with the ability to work effectively in a fast-paced environment.
- Ability to maintain confidentiality and handle sensitive patient information.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement plans, and paid time off.
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