Front Desk Operations Specialist

1 day ago


Spring, Texas, United States Westin Woodlands Full time
Job Summary
The Front Desk Operations Specialist plays a critical role in ensuring that our guests receive exceptional service and support during their stay. This position requires a strong focus on accuracy, attention to detail, and excellent communication skills. If you are a motivated individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

Key Responsibilities
* Run the night audit process through our Property Management System (PMS)* Verify and authorize credit card transactions* Handle cash and make change* Post charges to guest rooms and/or house accounts* Retrieve messages and mail for guests* Perform revenue audit functions* Input information into our general ledger system* File paid invoices in night audit packs* Research and respond to charge inquiries on a timely basis* Send copies of guest folios via fax or mail* Maintain accurate records and reports* Collaborate with other departments to ensure seamless operations* Provide exceptional customer service and support* Meet productivity and quality standards* Participate in ongoing training and development programs

Estimated Salary: $48,000 - $58,000 per annum

Requirements
To be successful in this role, you should possess a high school diploma and have at least one year of accounting experience preferably in a branded, full-service hotel environment. Fluency in job-related English, both verbal and non-verbal, is essential, as well as providing legible communication and directions. Basic mathematical calculations, such as addition, subtraction, multiplication, and division, are also required. Availability to work nights, weekends, and holidays is necessary.

Benefits
We offer a competitive salary, opportunities for career growth, and a dynamic work environment that values teamwork and excellence.

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