Customer Service Coordinator

2 days ago


Santa Barbara, California, United States VNA Health Full time

About VNA Health:

We are a leading healthcare provider dedicated to delivering exceptional care and improving the health and dignity of those we serve. Our mission is to revolutionize healthcare through compassion and innovation.

Competitive Compensation:

$28.50 hourly, ensuring our employees receive fair compensation for their hard work and dedication.

Job Overview:

As an Administrative Coordinator, you will play a vital role in increasing VNA Health's revenue and reputation by converting referrals to successful admissions. You will provide excellent customer service, maintain high standards of quality in work product, and respect and promote the mission, values, and vision of VNA Health.

Key Responsibilities:

  • Assess, triage, and process referrals to successful admissions in a timely, accurate, and professional manner.
  • Process information in accordance with VNA Health's and Intake's policies/protocols and CMS regulations.
  • Collaborate with VNA Health departments to meet relevant requirements, protocols, and regulations.
  • Communicate with patients/families to educate about and facilitate for successful home care services.
  • Enter all pertinent data in EMR and other electronic and manual systems with a high degree of accuracy, timeliness, and completeness.
  • Respond to all inquiries of internal and external customers in a timely, accurate, and professional manner.

Requirements:

  • Bachelor's degree preferred.
  • Office and/or customer service experience required.
  • Good critical thinking skills to assess situations and recommend solutions.
  • High attention to detail and strong organizational skills.
  • Exceptional communication skills, including strong listening skills, ability to respectfully and succinctly convey information to diverse constituents (patients/families, referral sources, physicians, co-workers), ability to maintain discretion and confidentiality, and provide excellent phone etiquette.

Benefits:

  • Fully-paid insurance premiums including dental, vision, basic life, disability, and AD&D insurance.
  • Generous Paid Time Off (PTO) accrual from the first day of employment.
  • Wellness Benefit providing $1,000 annual reimbursement for fitness and wellness expenses.
  • Financial wellness program with matching 403(b) Retirement Plan and Healthcare and Dependent Care Flexible Spending Accounts (FSA).

Physical Requirements:

  • Ability to lift 50 lbs.
  • Ability to push/pull 50 lbs.
  • Ability to stoop, bend, and squat.
  • Ability to walk up one flight of stairs.
  • Ability to walk one mile.


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