Store Operations Coordinator

3 days ago


New York, New York, United States Zoomo Full time
Role Overview

This role is crucial to delivering an outstanding customer experience and driving sales growth. As a Retail Associate, you will be responsible for managing reservations, handling customer inquiries, and leading front-of-house operations to achieve revenue targets.

Salary

$70,000 - $90,000 per year, based on experience.

Key Responsibilities
  • Lead front-of-house retail operations to hit targets for rentals, retention, and revenue.
  • Drive a great customer experience by directly interacting with customers, identifying opportunities to improve, and executing initiatives that enhance the brand.
  • Collaborate with the City Ops Manager to identify and execute initiatives to improve store operational efficiency and profitability.
  • Complete ad-hoc requests such as arrears collection, street team marketing initiatives, and strategy collaboration.
  • Work with the customer service team to resolve knotty customer issues.
  • Ensure visual standards of the store are maintained (e.g., store displays, signage, and cleanliness).
  • Work with the back-of-house team to ensure smooth operations and customer experience.
  • Provide accurate information to customers (e.g., product features, pricing, and after-sales services).
  • Ensure that customers leave our store satisfied and remain customers for life.


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