Monorail Operator and Customer Service Representative

4 days ago


Seattle, Washington, United States Seattle Center Monorail Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Monorail Operator and Customer Service Representative. As a key member of our team, you will be responsible for operating the historic Seattle Center Monorail system while providing exceptional customer service to our guests.

Key Responsibilities
  • Operate the Monorail trains in a safe and professional manner while meeting on-time performance requirements
  • Provide superior customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner
  • Actively participate in our Employee Safety Reporting Program to ensure a safe working environment
  • Communicate operational status of the system with maintenance and operations staff to ensure seamless operations
  • Clean and maintain the train and station to ensure a clean and safe environment for guests
  • Follow safety protocols and communicate with Operations, police, and security personnel to maintain safety and security
  • Perform other duties as required by the Operations Supervisor or Manager
Requirements
  • Pass a pre-employment drug screening and all subsequent random screenings
  • Pass a DOT physical examination
  • Be able to work a variety of shifts, including mornings, weekends, and holidays
  • Be able to lift up to 25 pounds and stand for long periods of time
  • Have excellent communication and customer service skills
Benefits
  • Competitive hourly rate
  • Medical insurance for employees working a minimum of 25 hours per week
  • Participation in the company SIMPLE-Individual Retirement Account plan and book and tuition reimbursement program


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