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Enterprise System Engineer

2 months ago

Tallahassee, Florida, United States Red Hat Full time
About the Role

We are seeking an experienced Enterprise System Engineer to join our Technical Services team as a Platform Technical Account Manager (TAM) in the Central or Eastern United States. As a TAM, you will work closely with a small set of financial services customers to provide direct technical and architectural guidance for the Red Hat infrastructure portfolio.

Key Responsibilities
  • Support enterprise customers by providing expert technical guidance and architectural advice for the Red Hat infrastructure portfolio.
  • Develop strong relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities.
  • Perform technical reviews and share knowledge to proactively identify and prevent issues.
  • Gain a deep understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
  • Collaborate with the engineering, research and development, product management, and technical support teams.
  • Create customer engagement plans and keep documentation on the customer's environment up-to-date.
  • Manage and grow customer relationships by delivering attentive, relationship-based support.
  • Build trust with customers and serve as their advocate within Red Hat.
  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
  • Provide expert advice and guidance to customers about their current and future Red Hat products.
  • Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams.
  • Complete analysis and present periodic reviews of operational performance to customer leadership.
  • Engage with Red Hat's field teams, customers, and partners to ensure a positive technology experience and a successful outcome resulting in long-term enterprise success.
Requirements
  • A combination of technical and customer-facing skills and a willingness to develop both.
  • 5+ years of experience working in a technical support, development, engineering, IT, or quality assurance organization.
  • Linux system administration experience and an excellent understanding of Linux and related technologies like management, networking, and storage.
  • Technical knowledge of the Linux kernel and Linux file system.
  • Advanced troubleshooting and debugging skills and a passion for problem-solving and investigation.
  • Competent comprehension of enterprise architecture and strategic business drivers.
  • Experience with enterprise datacenter environments and operations.
  • Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience.
  • Ability to explain complex information in straightforward terms and align Red Hat's offerings to customer needs.
  • Growth mindset and willingness to learn, including earning technology certifications as part of the onboarding and professional development process.
  • Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely.
  • Excellent collaboration skills and ability to manage internal and external communications and prioritize tasks according to their importance and urgency.
  • Ability to travel to make on-site customer visits and attend events within the region.
About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We are a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
  • Comprehensive medical, dental, and vision coverage.
  • Flexible Spending Account - healthcare and dependent care.
  • Health Savings Account - high deductible medical plan.
  • Retirement 401(k) with employer match.
  • Paid time off and holidays.
  • Paid parental leave plans for all new parents.
  • Leave benefits including disability, paid family medical leave, and paid military leave.
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more.