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Customer Service Associate

2 months ago

Oak Park, Illinois, United States Chicago Waffles - Oak Park Full time

Job Overview: As a Customer Service Associate at Chicago Waffles, you will serve as the primary point of contact for guests, ensuring a memorable dining experience. Your responsibilities will include managing cash and card transactions, overseeing phone orders, and delivering outstanding customer service. This role demands excellent communication skills, meticulous attention to detail, and the capacity to juggle multiple tasks in a dynamic environment.

Key Duties:

  • Guest Interaction:
  • Warmly greet and welcome patrons.
  • Provide precise information regarding menu offerings, specials, and promotions.
  • Address guest inquiries with patience and professionalism.
  • Ensure guests receive timely and courteous service.
  • Seating Management:
  • Professionally welcome guests and manage seating arrangements.
  • Optimize table turnover and maintain an orderly flow.
  • Reservations and Waitlist Management:
  • Handle group reservations effectively.
  • Maintain an accurate waiting list for walk-in guests and coordinate with service staff.
  • Assist guests with inquiries about wait times and special requests.
  • Transaction Processing:
  • Accurately and efficiently process all transactions.
  • Maintain a balanced cash drawer at the beginning and end of each shift.
  • Issue receipts and provide correct change.
  • Order Processing:
  • Input orders into the POS system with precision.
  • Manage phone orders and relay details to the kitchen and service staff.
  • Anticipate and monitor guest needs to ensure satisfaction.
  • Teamwork:
  • Collaborate closely with restaurant, bar, and kitchen personnel to ensure seamless service.
  • Assist in various roles during peak service times.
  • Embody the mission, vision, values, and service culture of Chicago Waffles.

Qualifications/Skills:

  • Required:
  • Exceptional verbal and written communication skills in English.
  • Ability to handle stressful situations with composure.
  • Strong organizational skills and multitasking ability.
  • Familiarity with POS systems and telephone etiquette.
  • A friendly and approachable demeanor.
  • Dependable attendance and punctuality.
  • Capacity to thrive in a fast-paced setting.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.
  • Preferred:
  • High School diploma or equivalent.
  • Minimum of two years' experience in customer service, ideally within the hospitality sector.
  • Food Handler Certification.

Physical Requirements:

  • Ability to perform various physical movements throughout the work environment.
  • Stand and/or walk continuously during shifts.
  • Lift, carry, push, or pull up to 50 lbs.

Job Responsibilities:

  • Thorough knowledge of and adherence to all policies and service procedures.
  • Complete understanding of all menus and restaurant details.
  • Perform all assigned opening and closing duties.
  • Maintain cleanliness, sanitation, and organization of designated areas.

Additional Responsibilities:

  • Support fellow restaurant staff as needed.
  • Participate in meetings, training sessions, and menu tastings.

Application Process:

Interested candidates are encouraged to submit their resume along with a brief cover letter that highlights relevant experience. Chicago Waffles is committed to providing equal employment opportunities and values diversity in the workplace.



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