Bath Remodeling Operations Director
3 weeks ago
This position oversees all aspects of our business, from finance and human resources to operations, sales, marketing, and management. The Sales and Operations Manager ensures that administrative matters within are carried out smoothly. This role coordinates office activities and operations to secure efficiency and compliance to company policies.
The ideal candidate will lead and grow a dynamic team of In-Home Sales Representatives, generating revenue through effective sales strategies and team leadership. This individual possesses exemplary interpersonal skills allowing for satisfactory resolution on a multitude of administrative matters.
Key Responsibilities:
- Manage daily operations of Luxury Bath Technologies
- Oversee all staff and foster a positive work environment
- Regularly review performance results and take necessary actions to meet expectations
- Complete cancel-save appointments efficiently
- Work with the rehash manager to get back in homes to close sales
- Prepare and lead ongoing training meetings
- Set expectations for the sales team based on objectives and provide coaching as needed
- Assist in coordinating company events and functions
- Compile monthly sales sheet and ensure tax charged is correct
- Address follow-up phone calls and emails from installs
- Maintain 100% customer satisfaction and handle escalations
- Report operational and sales updates to senior management
- Process monthly salesperson commissions
Requirements:
- 5 + years of successful Home Improvement Sales experience, preferably with the 1 - Day Concept
- Prefer 2 - years of Sales Management Experience
- Strong leadership, business development, organization, team building and management, communication, and interpersonal skills
- Strong technical skills: iPad presentation, electronic contracts
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership capabilities
- Attention to detail
- Self-starter
Luxury Bath Technologies operates in a professional work environment. This position routinely uses standard office equipment such as computers and smartphones.
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