IOP Transition Specialist

3 weeks ago


Gurnee, Illinois, United States Quest Diagnostics Full time
Job Title: IOP Transition Representative

Quest Diagnostics is seeking a highly skilled IOP Transition Representative to join our team. As a key member of our Field Services Department, you will be responsible for providing exceptional onboarding services to new and complex customers who have been approved for placement of an in-office phlebotomist (IOP).

Key Responsibilities:
  • Provide effective onboarding services for new IOP clients and related phlebotomists.
  • Ensure clients and phlebotomists are well-trained on test ordering processes and office protocols.
  • Resolve any TIQ or TNP issues and provide feedback to clients.
  • Ensure client set-up is completed prior to go-live (i.e., supplies, connectivity, work station, etc.).
  • Take initiative to resolve issues or escalate to appropriate manager for resolution.
Requirements:
  • 5 years of phlebotomy experience required, inclusive of pediatric and geriatric venipuncture, capillary collections.
  • Minimum 2 years as a phlebotomist in Patient Service Center environment.
  • Keyboard/data entry application experience required.
  • Customer service in a service environment required.
  • Must have reliable transportation, valid driver license, and clean driving record.
What We Offer:
  • Competitive pay range: $24.63 - $28.33 / hour.
  • Opportunities for career advancement.
  • Training provided.
  • Benefits package including medical, dental, vision, and 401(k) matching.

Quest Diagnostics is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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