Enterprise IT Support Officer

4 weeks ago

Bloomington, Illinois, United States ManTech Full time
Secure Our Nation, Ignite Your Future

ManTech is seeking a highly motivated and customer-oriented IT Support Officer to join our Dedicated Support Team. As a key member of our team, you will be responsible for providing top-notch technical support to our customers, ensuring seamless incident response, deskside service, and project management.

Key Responsibilities:

  • Streamline incident receipt, triage, categorization, action, and resolution using ITIL-based processes
  • Analyze, troubleshoot, design, and implement fixes without escalating to Tier 3 support
  • Provide basic user training on off-the-shelf applications and office products
  • Perform remote desktop triage and system repair using remote tools
  • Maintain and update records and tracking databases
  • Answer questions regarding system procedures, online transactions, systems status, and downtime procedures
  • Collaborate with network services, software systems engineering, and application development to restore service and/or identify problems
  • Apply best practices and knowledge of internal or external business issues to improve products or services
  • Meet contractual performance criteria
  • Local travel may be required between customer buildings
  • May have supervisory responsibilities

Requirements:

  • Customer certification in CMA or DMA required
  • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers
  • Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems
  • Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills
  • Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job
  • Attention to detail, leadership, and collaborative and independent work process
  • Demonstrated problem-solving and technical skills to resolve critical IT issues
  • Expertise, training, and actual work experience with customer-specific systems and technologies
  • Must be a self-starter, work independently, and work with a clear and defined mission
  • Must demonstrate ability to thrive and succeed in a challenging environment
  • Experience providing technical support for Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
  • Knowledge of Windows Active Directory
  • Knowledge of multiple desktop programs, configuration, and debugging techniques
  • Experience with TCP/IP and general networking issues
  • Experience with virus scanning services; Desktop, stand-alone, and laptop computing services
  • Experience with servers, printers, and peripheral devices
  • BA/BS and 4 years of experience, or a combination of education and work experience equivalent to 8+ years

Preferred Qualifications:

  • Related work experience in a technical help desk position
  • Experience with data transfer services
  • IAT Level II certification
  • Experience with ServiceNow ITSM & ITBM
  • Prior experience managing projects from low-mid complexity
  • ITIL v4 Foundation, or higher, certification

Security Clearance Requirements:

  • Current/active TS/SCI with Polygraph

Physical Requirements:

  • Must be able to remain in a stationary position 50%
  • Must be able to move/traverse within and between buildings and offices
  • Must be able to position self to maintain computers, including under the desks and in the server closet
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
  • Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds

ManTech International Corporation, as well as its subsidiaries, proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled, and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation, please click careers@mantech.com and provide your name and contact information.

  • Enterprise IT Support Specialist

    3 weeks ago

    Bloomington, Illinois, United States ManTech Full time

    Job Summary:ManTech is seeking a highly motivated and customer-oriented Enterprise IT Support Officer to join our team of IT support professionals. In this role, you will be responsible for providing remote incident response and support to our clients.Key Responsibilities:Use ITIL-based processes to streamline the receipt, triage, categorization, action, and...

  • Enterprise IT Support Specialist

    4 weeks ago

    Bloomington, Illinois, United States ManTech Full time

    Job SummaryWe are seeking a highly motivated and customer-oriented Enterprise IT Support Officer to join our team of IT support professionals. As a key member of our team, you will be responsible for providing remote incident response and support to our customers.Key ResponsibilitiesUse ITIL-based processes to streamline the receipt, triage, categorization,...

  • Enterprise IT Support Specialist

    3 weeks ago

    Bloomington, Illinois, United States ManTech Full time

    Job Summary:ManTech is seeking a motivated and customer-oriented Enterprise IT Support Officer to join our team in McLean, VA. As a key member of our Location Support Team, you will be responsible for providing technical support to our customers, analyzing and troubleshooting technical issues, and collaborating with our network services and software systems...

  • Enterprise Architect

    3 weeks ago

    Bloomington, Illinois, United States Harmonia Full time

    Harmonia Holdings Group, LLC is a rapidly growing federal government contractor committed to providing innovative solutions to our government clients and fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.We are seeking a skilled Enterprise Data Architect to join our team supporting a federal government client.The...

  • Enterprise Architect

    4 weeks ago

    Bloomington, Illinois, United States ManTech Full time

    Secure Our Nation, Ignite Your FutureAbout ManTechManTech is a leading provider of innovative technology solutions and services to the nation's defense, intelligence, and space agencies. We are seeking a highly motivated and experienced Enterprise Architect to join our team in McLean, VA.Key ResponsibilitiesOversee and manage the customer's business, IT,...

  • Enterprise Data Architect

    3 weeks ago

    Bloomington, Illinois, United States Harmonia Full time

    Harmonia Holdings Group, LLC is a rapidly growing federal government contractor committed to providing innovative solutions to our government clients and fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.We are seeking a skilled Enterprise Data Architect to support our federal government client.The successful...

  • Enterprise Transformation Specialist

    4 weeks ago

    Bloomington, Illinois, United States The MITRE Corporation Full time

    About the Role:MITRE is seeking a highly skilled Enterprise Transformation Specialist to join our team. As a key member of our Enterprise Strategy and Transformation Center, you will partner with federal sector customers to drive successful enterprise transformations within priority mission domains.Key Responsibilities:Build stakeholder relationships and...

  • Senior Enterprise Data Management Leader

    3 weeks ago

    Bloomington, Illinois, United States Booz Allen Hamilton Full time

    Job SummaryAs a Senior Enterprise Data Management Leader at Booz Allen Hamilton, you will lead the Office of the Chief Data Officer (OCDO) and drive the execution of the enterprise data strategy, ensuring data quality and enabling the business through governance. This role requires collaboration with Enterprise Operations (EO) functions and business leaders...

  • Senior Enterprise Architect

    4 weeks ago

    Bloomington, Illinois, United States Axom Technologies Full time

    Job DescriptionJob Title: Proposal Solution ArchitectJob Summary: We are seeking a highly skilled Proposal Solution Architect to lead our technical responses to customer RFPs and develop innovative solutions.Key Responsibilities:Lead technical responses to customer RFPs and develop innovative solutions.Develop end-to-end telecommunications and information...

  • Principal Enterprise Transition Specialist

    4 weeks ago

    Bloomington, Illinois, United States The MITRE Corporation Full time

    About the RoleAs a Principal Enterprise Transition Engineer at The MITRE Corporation, you will play a critical role in driving successful enterprise transformations within priority mission domains. You will partner with US Government agencies and their employees to solve their hardest challenges, leveraging your expertise in enterprise transformation,...

  • Enterprise Integration Specialist

    4 weeks ago

    Bloomington, Illinois, United States Arcfield Full time

    Job Title: Enterprise Integration LeadOverviewArcfield is a leading provider of innovative solutions in digital transformation, space mission engineering, and cybersecurity. As an Enterprise Integration Lead, you will play a critical role in designing, researching, and developing advanced applications that drive business growth and opportunities for the...

  • Enterprise Architect

    3 weeks ago

    Bloomington, Illinois, United States Collabera Full time

    Job Title: Enterprise ArchitectAbout the Role:We are seeking an experienced Enterprise Architect to join our team at Collabera. As an Enterprise Architect, you will be responsible for guiding the deployment and adoption of our Architecture Tool & Repository (ATR), consisting of Orbus Infinity, SharePoint, PowerBI, and Visio.Key Responsibilities:* Configure...

  • Enterprise Architect

    3 weeks ago

    Bloomington, Illinois, United States Collabera Full time

    Job Title: Enterprise ArchitectJob Summary:We are seeking an experienced Enterprise Architect to join our team at Collabera. As an Enterprise Architect, you will be responsible for guiding the deployment and adoption of our Architecture Tool & Repository (ATR), consisting of Orbus Infinity, SharePoint, PowerBI, and Visio.Key Responsibilities:* Configure new...

  • Technical Lead

    3 weeks ago

    Bloomington, Illinois, United States Axom Technologies Full time

    Job OverviewThe Proposal Solution Architect will serve as the technical lead and SME with responsibilities including services, solution architecture and design engineering functions as well as lead RFP (Request For Proposal) technical responses.Candidate will serve as a Solution Architect to be responsible for shaping the client's vision/strategy and the...

  • Senior Enterprise Architect

    3 weeks ago

    Bloomington, Illinois, United States Harmonia Full time

    Enterprise Data Architect OpportunityHarmonia Holdings Group, LLC is a leading federal government contractor committed to delivering innovative solutions to our government clients. We are seeking a skilled Senior Enterprise Architect to join our team supporting a federal government client.The successful candidate will provide technical and subject matter...

  • Enterprise IT Systems Administrator

    4 weeks ago

    Bloomington, Illinois, United States General Dynamics Information Technology Full time

    Job Title: Enterprise IT Systems AdministratorJoin General Dynamics Information Technology (GDIT) as an Enterprise IT Systems Administrator and play a critical role in shaping the future of enterprise IT. As a key member of our team, you will be responsible for designing, implementing, and maintaining complex IT systems and infrastructure to support our...

  • National Programs and Policy Support Staff Officer II

    4 weeks ago

    Bloomington, Illinois, United States Sancorp Consulting LLC Full time

    Job DescriptionNational Programs and Policy Support Staff Officer IIPosition Summary:This position supports the National Programs and Policy Support Directorate Office within the Office of the Under Secretary of Defense, Intelligence and Security (OUSD(I&S)).Responsibilities:Provide analysis of intelligence related activities against the National Defense...

  • Security Operations Manager, Enterprise

    2 weeks ago

    Bloomington, Illinois, United States Booz Allen Hamilton Full time

    Enterprise Security Operations ManagerAt Booz Allen, we're driven by the desire to make a positive impact on our clients and the world. As a Security Operations Manager, Enterprise, you'll be at the forefront of our efforts to protect and secure our clients' most sensitive information.About the RoleThis is a unique opportunity to leverage your expertise in...

  • Enterprise Windows Consultant

    4 weeks ago

    Bloomington, Illinois, United States Syntricate Technologies Full time

    Job Title: Windows/VMware ConsultantWe are seeking a highly skilled Windows/VMware Consultant to join our team at Syntricate Technologies Inc.Key Responsibilities:Master Image Lifecycle Management: Administer, update, and optimize Windows 10/11 Enterprise for virtual desktop deployment.Windows updates, application updates, registry changes, batch/PowerShell...

  • Enterprise Systems Specialist

    4 weeks ago

    Bloomington, Illinois, United States Apex Systems Full time

    Apex Systems is seeking a highly skilled Enterprise Systems Specialist to join our team. As a key member of our Operations & Technology Divisions Enterprise BTO Department, you will be responsible for managing and configuring Web Content Management Systems (WCMS), handling new subscriptions, sites, and solution design within cloud site factories, and...