Energy Customer Service Representative

3 weeks ago


Old Greenwich, Connecticut, United States Thunderbolt Inc Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor for our Energy department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our energy customers.

Key Responsibilities
  • Provide telephone and written customer support for an energy provider
  • Independent contact with existing and new customers
  • Consultation on products from the entire service portfolio
  • Ensuring customer retention and satisfaction
  • Follow-up of conversations
Requirements
  • Good German language skills in speaking and writing (C1 level)
  • Knowledge of English is an advantage
  • Strong customer and service orientation as well as sales skills
  • Confident handling of PC applications (e.g. MS Office)
  • Enjoyment of contact and communication
  • Independent work style and quick comprehension
  • High level of self-motivation, commitment and sense of responsibility
What We Offer
  • Secure job and permanent employment in full-time or part-time
  • Punctual basic salary plus above-average performance-based compensation
  • Payment of capital-forming benefits
  • Easy entry through paid training
  • Suitable working hours for people with childcare responsibilities
  • Your Germany Ticket for only 19€ - as well as a subsidy for all other ticket options of BOGESTRA
  • Extensive employee discounts (e.g. online shops and events, free Wi-Fi and parking)
  • Expert hotline for employees and family members for any kind of problems 365 days a year


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