Member Representative III

2 days ago

St Louis, Missouri, United States West Community Credit Union Full time

{"Job Title": "Member Representative III", "Department": "Branch", "Reports to": "Branch Manager", "Classification": "Non-Exempt", "Job Summary": "The Member Representative III is a key role at West Community Credit Union, responsible for delivering exceptional member service and promoting financial well-being. This position requires a strong understanding of credit union products and services, as well as excellent communication and problem-solving skills.", "Responsibilities": [{"title": "Member Service", "description": "Provide personalized service to members, addressing their financial needs and offering tailored solutions through credit union products and services."}, {"title": "Product Knowledge", "description": "Stay up-to-date on credit union products and services, including deposit, loan, and digital offerings, to effectively cross-sell and promote financial well-being."}, {"title": "Loan Processing", "description": "Process loan applications, prepare loan documents, and close loans in a timely and accurate manner, ensuring a seamless member experience."}, {"title": "Account Maintenance", "description": "Perform account maintenance and changes, including opening, closing, and maintaining IRA/HSA accounts, to ensure accurate and up-to-date member information."}, {"title": "Teller Transactions", "description": "Process teller transactions, including deposits, withdrawals, and transfers, to provide efficient and accurate member service."}, {"title": "Reporting and Record-Keeping", "description": "Maintain accurate and complete records, including required reports and documentation, to ensure compliance and transparency."}], "Performance Measurements": [{"title": "Member Service", "description": "Deliver exceptional member service, resolving issues and addressing concerns in a timely and professional manner."}, {"title": "Product Knowledge", "description": "Demonstrate a strong understanding of credit union products and services, effectively promoting financial well-being and driving sales."}, {"title": "Loan Processing", "description": "Process loan applications and close loans in a timely and accurate manner, ensuring a seamless member experience."}, {"title": "Account Maintenance", "description": "Maintain accurate and up-to-date member information, ensuring seamless account maintenance and changes."}, {"title": "Teller Transactions", "description": "Process teller transactions efficiently and accurately, providing exceptional member service."}, {"title": "Reporting and Record-Keeping", "description": "Maintain accurate and complete records, ensuring compliance and transparency."}], "Required Skills and Abilities": [{"title": "Product Knowledge", "description": "Strong understanding of credit union products and services, including deposit, loan, and digital offerings."}, {"title": "Communication", "description": "Excellent communication and problem-solving skills, with the ability to effectively engage with members and colleagues."}, {"title": "Math and Bookkeeping", "description": "Solid math and bookkeeping abilities, with the ability to accurately process transactions and maintain records."}, {"title": "Time Management", "description": "Strong time management skills, with the ability to prioritize tasks and meet deadlines."}, {"title": "Teamwork", "description": "Ability to work effectively as part of a team, providing support and assistance as needed."}], "Education and Experience": [{"title": "Education", "description": "High school graduate or equivalent level of experience."}, {"title": "Experience", "description": "One to three years of experience at a full-service financial institution."}, {"title": "Certifications", "description": "Registration under the National Mortgage Licensing System (NMLS) as a Mortgage Loan Officer (MLO)."}], "Physical Requirements": [{"title": "Finger Dexterity", "description": "Ability to use fingers to make small movements, such as typing and picking up small objects."}, {"title": "Talking", "description": "Ability to communicate effectively, both verbally and in writing."}, {"title": "Hearing", "description": "Ability to hear and understand ordinary conversations and receive information."}, {"title": "Repetitive Motion", "description": "Ability to perform repetitive motions, such as typing and using a mouse."}, {"title": "Vision", "description": "Ability to see and read documents, products, and machinery."}, {"title": "Physical", "description": "Ability to sit for extended periods, with occasional standing and walking."}]}

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