Customer Service Representative

2 weeks ago


Angola, New York, United States DISH Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our Wireless Customer Service team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our wireless products and services.

Key Responsibilities
  • Provide quality customer service and resolve customer issues in a timely and professional manner
  • Maintain strong knowledge of our wireless products, accessories, and pricing plans
  • Provide product suggestions and sell our products and services to customers
  • Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
  • Identify opportunities and provide feedback to improve customer service, performance, and efficiency
Requirements
  • High School diploma or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong knowledge of wireless devices and their functions
  • Ability to multitask and effectively problem solve
What We Offer
  • Starting pay at $17.50/hour
  • 10% pay increase after 90 days
  • Opportunity for career growth and advancement
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) investments with company match
  • Tuition reimbursement
  • Heavily discounted DISH, Sling, and Boost Mobile services


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