Customer Service Team Lead

3 days ago


Sykesville, Maryland, United States VetEvolve Full time

Job Title: Lead CSR

Job Summary:

Eldersburg Veterinary Hospital is seeking a motivated and experienced Customer Service Team Lead to guide our team and enhance our customer satisfaction efforts.

Responsibilities:

* Coach and mentor a team of Customer Service Representatives, fostering a positive and productive work environment.
* Address and resolve complex customer complaints and issues effectively and empathetically.
* Provide constructive feedback and regular performance evaluations to team members.
* Implement strategies to improve overall customer satisfaction and service quality.
* Keep supervisors informed about team performance, ongoing issues, and any pending assignments.
* Identify areas for process improvements and work collaboratively to enhance operational efficiency.

Requirements:

* Proven experience in a customer service role, with a track record of successful team leadership.
* Strong problem-solving skills and the ability to manage complex customer issues.
* Excellent communication and interpersonal skills.
* Ability to motivate and guide a team, while also being open to feedback.
* Experience with CRM systems and customer service metrics is a plus.

Work Environment:

Eldersburg Veterinary Hospital is dedicated to delivering exceptional customer service and ensuring our clients receive the best support possible. We are committed to creating a positive and productive work environment that fosters growth and development.

What We Offer:

* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.

If you are a motivated and experienced Customer Service Team Lead looking for a new challenge, we encourage you to apply.


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