Inbound Operations Specialist

4 weeks ago

West Mifflin, Pennsylvania, United States Target Full time
About the Role

As an Inbound Expert at Target, you will play a critical role in ensuring a seamless guest experience by executing daily and weekly workloads to support business priorities and deliver on sales goals. This position requires a welcoming and helpful attitude toward guests and other team members, with the ability to communicate effectively on multiple frequency devices and operate handheld scanners and other technology equipment as directed.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe and quickly understand whether a guest needs assistance or wants to interact
  • Follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Execute a detailed, accurate, and efficient sorting operation, including all unload schedule times
  • Stock, backstock, and zone product on sales floor
  • Maintain sales floor instocks for GM categories
  • Operate power equipment only if certified and partner with leader if certification is needed
  • Work with accuracy and attention to detail
  • Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU), and maintain a compliance culture while executing those duties

Requirements
  • Must be at least 18 years of age or older
  • Welcoming and helpful attitude toward guests and other team members
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
  • Able to accurately handle cash register operations as needed
  • Climb up and down ladders
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties

About Target

Target is an iconic brand and one of America's leading retailers, with over 400,000 team members worldwide. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. Our purpose is ingrained in who we are, what we value, and how we work. We care for our communities, invest in the places we collectively live, work, and play, and strive to make a positive impact on the world around us.

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