Shuttle Operations Manager

1 week ago


Capitol Heights, Maryland, United States Reston Limousine Full time
Job Title: Shuttle Operations Manager

We are seeking an experienced Shuttle Operations Manager to join our team at Reston Limousine. As a key member of our operations team, you will be responsible for managing the day-to-day functions of multiple contracts with various clients, including managing Shuttle Supervisors and drivers.

Key Responsibilities:
  • Manage and motivate a team of Shuttle Supervisors and drivers to ensure compliance with all DOT regulations and company policies.
  • Analyze and troubleshoot daily situations, including issues with clients, customers, and employees, and develop strategic solutions to ensure customer satisfaction and safety.
  • Interact with clients and customers, and serve as a liaison between clients and drivers to ensure seamless communication and service delivery.
  • Manage the day-to-day requirements of contracts to ensure safety, compliance, and customer satisfaction.
  • Ensure compliance with local, state, and federal laws and regulations.
  • Maintain an effective working relationship with company staff and clients.
  • Maintain a safe working environment.
  • Manage driver compliance, including attendance, punctuality, following correct routes, dress code, driver paperwork, daily passenger logs, and exemption logs.
  • Train and educate employees on company policies, procedures, route information, and other relevant topics.
  • Provide leadership and guidance to employees.
  • Complete administrative functions as necessary.
Requirements:
  • At least 3 years of supervisory/management experience in a transportation environment with a proven record of handling multiple responsibilities.
  • CDL License with Passenger endorsement.
  • Clean driving record.
  • Current DOT medical card.
  • Working knowledge of DOT regulations, vehicles, equipment, maintenance, and company policies and procedures.
  • Strong computer and organizational skills, including knowledge of Microsoft Office and transportation-related software.
  • Excellent verbal and written communication skills.
  • Strong customer service ability.
  • Flexible, organized, and able to multi-task in a fast-paced, ever-changing transportation environment.
  • Must have a flexible schedule and be able to work extra hours as needed.
  • Must be highly motivated and a self-starter.
  • High School Diploma required; some college preferred.
What We Offer:
  • Flexible training schedule.
  • Paid overtime.
  • Fixed or flexible schedules.
  • Great work environment.
  • Paid company training.
  • Benefits, including health, dental, vision, and life insurance, AFLAC, STD/LTD, and 401k with company match.
  • Choose your client.
  • 24/7 operations.


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