Reservations and Customer Experience Specialist

3 weeks ago


Franklin, Michigan, United States Traveling Teams Inc. Full time
Job Summary

As a Reservations and Customer Experience Specialist, you will play a critical role in ensuring the smooth operation of our hotel booking process. Estimated salary is $55,000-$70,000 per year.

You will be responsible for handling incoming calls, responding to customer inquiries, and providing exceptional customer service to drive loyalty and retention.

Key Accountabilities
  • Manage a high volume of customer calls and respond to inquiries in a timely manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall service quality.
  • Develop and implement strategies to increase customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions and provide feedback to inform business decisions.


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