Client Experience Specialist
3 weeks ago
About the Job
\We are seeking a Client Experience Specialist to join our team at Traveling Teams Inc.
\This role involves providing exceptional customer service, maintaining high standards of communication, and acting as the main point of contact for Group Leaders associated with assigned events.
\The ideal candidate will possess excellent written and verbal communication skills, active listening, and interpersonal abilities, as well as basic computer skills and the ability to adapt to new software.
\Regarding education and experience, we prefer candidates with a high school diploma or equivalent, an associate's degree or higher in a related field, and 1-2 years of relevant experience in hospitality, sports management, customer service, or administrative office settings.
\Key Responsibilities
\- \
- Maintaining high communication standards for all assigned events\
- Serving as the primary point of contact for Group Leaders\
- Completing daily follow-ups using internal CRM software\
- Handling emergency correspondence and relaying pertinent information to Placement Coordinators and department managers\
- Proactively engaging internal customers and subject matter experts to effectively manage internal and external customer expectations\
- Routinely engaging client contacts to provide proactive service and actively assessing client status, concerns, and expectations\
- Completing all daily assignments in compliance with department standards\
- Maintaining regular consistent and professional attendance, punctuality, personal appearance, and adherence to other relevant health and safety procedures\
Work Schedule
\We operate from Monday to Thursday, 9:00 a.m. to 5:30 p.m., and Fridays, 9:00 a.m. to 5:00 p.m. (mandatory, in-office) for 40 hours per week.
\Estimated Salary: $45,000 - $55,000 per annum, depending on experience
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