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Senior Maintenance Technician

2 months ago

Durham, North Carolina, United States Fairfield Full time
About This Position

Fairfield properties are known for their exceptional customer service and well-maintained properties. As a Senior Maintenance Technician, you will play a critical role in ensuring the upkeep of our properties and providing a comfortable living environment for our residents.

Key Responsibilities
  • Property Maintenance
    • Perform routine maintenance repairs throughout the property, including common area amenities, occupied units, and vacant units.
    • Coordinate all move-ins and move-outs with the Community Manager and Maintenance Supervisor.
    • Maintain a schedule for timely completion of apartment make-readies, ensuring that all apartments scheduled for move-ins are completely ready for the new resident prior to move-in.
    • Diagnose and repair problems in areas related to electrical, plumbing, HVAC, pool, carpentry, drywall, exterior structural, and appliances.
  • Operations
    • Utilize property management software to manage open service repair requests.
    • Assist in maintaining an accurate inventory of service items.
    • Ensure that policies and procedures, as well as safety and compliance expectations, are met.
  • Customer Service & Communication
    • Deliver exceptional customer service to all residents.
    • Communicate and effectively work together with fellow team members.
  • Compliance & Safety
    • Assist with monthly safety meetings, assigning duties as needed.
    • Supervise all work by outside contractors in the absence of the Maintenance Supervisor.
    • Ensure that policies and procedures, as well as safety and compliance expectations, are met.
    • Adhere to ethical standards, including maintaining confidentiality and fiduciary responsibility.
    Requirements
    • Minimum two years of previous experience in property management maintenance, other building maintenance, or related trade.
    • HVAC-EPA (Type II) or EPA Universal certification required.
    • Certified Pool Operator (CPO) certification strongly preferred.
    • High school diploma or equivalent required.
    • A valid driver's license and reliable transportation required.
    • Technical knowledge in electrical, plumbing, HVAC, swimming pool, carpentry, drywall, exterior structural, and appliance repair required.
    • Ability to read, write, understand, and communicate in English.
    • Experience using property management accounting software and Microsoft Office preferred.
    • General computer skills, including operating a mobile device.
    • Superior customer service skills, including managing difficult customers and situations.
    • Strong attention to detail, organizational, time-management, and problem-solving skills.
    • Ability to maintain a flexible, available schedule to respond promptly and resolve after-hours and weekend emergency maintenance.
    • Ability to work a flexible schedule, including weekends, evenings, and holidays.