Senior Maintenance Technician

4 weeks ago

Durham, North Carolina, United States Fairfield Full time
About This Role:

Fairfield is seeking a skilled Senior Maintenance Technician to join our Property Management Team. As a critical member of our team, you will be responsible for ensuring the upkeep of our properties and ensuring our customers' happiness and comfort.

As a Senior Maintenance Technician, you will take pride in and oversee the overall appearance and maintenance of our residential communities. You will work closely with the on-site Maintenance Supervisor and Community Manager to ensure ongoing curb appeal, cleanliness, and function of the individual units and surrounding grounds.

This is a busy, exciting role for someone already skilled at apartment maintenance and who is ready to move to the next step in their career. We are seeking someone committed to the preservation and beautification of real estate who is passionate about staying with the company for a long and rewarding career in residential property management.

Key Responsibilities:

Property Maintenance:
  • Perform maintenance repairs throughout the property including the common area amenities, occupied units and vacant units.
  • Coordinate all move-ins and move-outs with the Community Manager and Maintenance Supervisor.
  • Maintain a schedule for timely completion of apartment make-readies, ensuring that all apartments scheduled for move-ins are completely ready for the new resident prior to move-in.
  • Diagnose problems and repairs in the areas related to electrical, plumbing, HVAC, pool, carpentry, dry wall, exterior structural and appliances.
Operations:
  • Use Yardi (or similar) property management software to manage open service repair requests.
  • Assist in maintaining an accurate inventory of service items.
  • Ensure that policies and procedures as well as safety and compliance expectations are met.
Customer Service & Communication:
  • Deliver outstanding customer service to all residents.
  • Communicate and effectively work together with your fellow team members.
Compliance & Safety:
  • Assist with a monthly safety meeting, assign duties as needed.
  • Supervise all work by outside contractors in the absence of the Maintenance Supervisor.
  • Ensure that policies and procedures as well as safety and compliance expectations are met.
  • Strictly adhere to ethical standards including, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility.
Requirements:
  • Minimum two years of previous experience in property management maintenance, other building maintenance, or related trade is required.
  • HVAC-EPA (Type II) or EPA Universal certification is required.
  • Certified Pool Operator (CPO) certification strongly preferred. Associates hired without a CPO certification will be required to obtain within 90 days of hire.
  • High school diploma or equivalent required.
  • A valid driver's license and reliable transportation is required.
  • Technical knowledge in the following areas: electrical, plumbing, HVAC, swimming pool, carpentry, dry wall, exterior structural, and appliance repair is required.
  • Ability to read, write, understand, and communicate in English.
  • Experience using Yardi or other related property management accounting software preferred.
  • Experience using Microsoft Outlook, Word, and Excel preferred.
  • General computer skills including operating a mobile device.
  • Superior customer service skills including the ability to manage difficult customers and/or situations.
  • Strong attention to detail, organizational, time-management and problem-solving skills.
  • Ability to maintain a flexible, available schedule to respond promptly and resolve after-hours and weekend emergency maintenance.
  • Ability to work a flexible schedule to include weekends, evenings, and holidays.

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