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Reception Operations Manager

2 months ago


Arlington, Virginia, United States B. F. Saul Company Hospitality Group Full time

Front Desk Manager

Join the B. F. Saul Company Hospitality Group, a prominent name in the hospitality sector, where we pride ourselves on delivering exceptional service and maintaining high operational standards. This role is based in Arlington, Virginia, within our Holiday Inn National Airport/Crystal City Front Office.

Key Responsibilities:

1. Guest Satisfaction: Ensure a remarkable guest experience by upholding service standards and promptly addressing guest needs and concerns. Collaborate with team members to train and exemplify superior guest service practices. Drive revenue growth through innovative service initiatives aimed at enhancing guest satisfaction.

2. Financial Management: Oversee expense management to optimize hotel profitability. Implement effective labor management strategies through precise scheduling and adjustments based on operational demands. Identify and execute cost-saving initiatives while adhering to procurement guidelines.

3. Team Leadership and Development: Evaluate team performance and implement corrective actions as necessary. Inspire and motivate staff by establishing clear goals, providing continuous feedback, and recognizing achievements. Responsible for recruitment, training, and professional development of team members.

4. Operational Oversight: Attend departmental meetings to ensure effective communication and planning. Manage all front desk initiatives with a focus on detail, organization, and problem-solving. Maintain compliance with company standard operating procedures.

5. Safety and Compliance: Conduct regular inspections of front desk operations to ensure adherence to company policies and regulatory standards. Maintain a safe and clean work environment while following protocols for guest and team member incidents.

Qualifications:

Education: A high school diploma or GED is required; a college degree or equivalent experience is preferred.

Experience: A minimum of 2 years in customer service and at least 1 year in a supervisory or management role is essential. Candidates should possess strong communication skills and the ability to manage multiple tasks in a dynamic environment.

Physical Requirements: Ability to lift, push, or pull up to 75 pounds occasionally.