Clinical Quality and Patient Experience Specialist

4 weeks ago


Creve Coeur, Illinois, United States LHC Group Full time
Job Summary

LHC Group is seeking a dedicated Clinical Quality and Patient Experience Specialist to join our team in Creve Coeur, Illinois.

This role plays a crucial part in ensuring the highest level of quality care for our patients while also driving excellence in patient experience. As a key member of our quality and patient experience team, you will be responsible for facilitating agency-wide quality improvement initiatives and supporting agencies during state and Joint Commission surveys.

The ideal candidate will have 3 years of healthcare experience, preferably in home care or quality-related fields. A Bachelor's Degree in a health care related field is preferred, with an Associate Degree acceptable for RN candidates only.

Key Responsibilities
  • Conduct on-site survey readiness assessments annually using designated protocols and tools as requested.
  • Partner with agency leadership to develop and implement effective actions to mitigate quality-related findings identified in survey readiness assessments.
  • Support agencies during state and Joint Commission surveys by remaining available during the survey, assisting in the development of required action plans, and monitoring follow-through with these plans.
  • Maintain current knowledge of regulations affecting the agency and serve as a resource to agency leadership regarding Conditions of Participation, State Minimal Standards, state-specific regulatory requirements, discipline-specific practice acts, and Joint Commission requirements.
  • Perform site visits when necessary to identify and address mitigating factors inhibiting quality performance improvement. Work with agency leadership to develop improvement plans and provide oversight to ensure barriers are successfully mitigated.
Requirements
  • Certification in Healthcare Quality is preferred after one year of service.
  • Current Driver's License and vehicle insurance, along with access to a dependable vehicle.
  • Understanding of CMS Conditions of Participation, Joint Commission Standards, and state licensing standards.
  • Effective written and verbal communication skills.
  • Good interpersonal skills.
  • Fiscal responsibility and accountability.
  • Proficient computer skills with knowledge of Microsoft Word and Excel.
  • Goal-oriented and able to affect change.
About LHC Group

LHC Group is the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. Our mission is to reach more patients and families with effective and efficient healthcare, united by our shared purpose: It's all about helping people.

Benefits
  • Holiday Pay
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 401k retirement plan
  • Continuing Education
  • Employee assistance programs


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