Global Communications Director

7 days ago

Cheyenne, Wyoming, United States Genesys Cloud Services, Inc. Full time

Job Overview: As a seasoned professional, you will lead Genesys Cloud Services, Inc.'s strategic efforts in managing all aspects of external communication, ensuring cohesive messaging across global markets. Reporting to the SVP, Head of Transformation & Office of the CEO, this role is critical to enhancing Genesys' public image, building and maintaining strong relationships with media, investors, and external stakeholders, and shaping the company's reputation as a global leader in the technology and SaaS space.

Key Responsibilities:

  • Develop and execute a comprehensive external communications plan that enhances Genesys' visibility, brand reputation, and positioning in the SaaS and technology space.
  • Build and maintain relationships with key media outlets to secure high-impact coverage and manage public relations, including thought leadership, press releases, and executive interviews.
  • Partner closely with Internal Communications and Global Brand, as well as other Marketing functions to support external communication efforts related to corporate events, product launches, and M&A.
  • Collaborate on investor communications, including earnings announcements and financial releases, ensuring clear and strategic messaging with the financial community.
  • Manage the global external communications team, ensuring consistency in messaging across international markets, while adapting strategies to local contexts.

Requirements:

  • Proven ability in leading external communications, public relations, and media strategies for high-growth tech or SaaS companies.
  • Expertise in developing global communication strategies that align with business objectives and produce measurable results.
  • Skilled in managing high-stakes crisis communication to protect and enhance company reputation during challenging situations.
  • Strong experience in managing relationships with media, investors, partners, and regulatory bodies to ensure consistent messaging.
  • Experience managing global communication strategies and adapting messages for diverse markets.

About Genesys: Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital, and AI technologies, organizations can realize Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper-personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

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