Hotel Operations Director
3 days ago
The General Manager is responsible for overseeing all hotel operations, ensuring exceptional guest experiences, and maximizing revenue while controlling expenses. This role reports to the Regional Director of Operations and serves as the primary point of contact for employees, guests, clients, and the Corporate Support office.
Key Responsibilities:
- Communicate and promote Avantic's Support Culture and values.
- Provide leadership and direction to department heads and front-line staff.
- Manage the hotel's financial performance through effective expense control and budget development.
- Ensure compliance with company and brand standards, as well as legal and regulatory requirements.
- Respond to guest feedback and resolve concerns promptly.
- Participate in recruitment, selection, training, coaching, and employee relations processes.
- Support organizational strategies by contributing to strategic thinking and direction.
- Recommend operational strategies to enhance efficiency and implement changes as needed.
- Work with the Sales and Revenue Management teams to position the hotel's rates competitively.
- Serve as an ambassador for the hotel by participating in civic, community, and business groups.
- Maintain awareness of product quality and physical plant condition through regular inspections.
Requirements:
- Bachelor's degree and/or relevant experience.
- Minimum 3 years' hotel operations and leadership experience.
- Demonstrated financial acumen with significant P&L responsibility.
- Computer literacy and ability to navigate various applications.
- Exceptional service orientation and ability to focus on guest needs.
- Reliable and responsible character with excellent follow-up and attention to detail.
- Proven leadership skills in supporting employees to achieve personal and department performance goals.
- Proactive approach with exceptional initiative and problem-solving abilities.
- Ability to work effectively as an independent contributor and as part of a collaborative team.
- Ability to multi-task and manage numerous priorities in a fast-paced environment.
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