Customer Service Director

1 week ago


Sandwich, Illinois, United States Bill Paetzold - State Farm Agent Full time

We are seeking a highly skilled and experienced Customer Service Director to lead our customer service team at Bill Paetzold - State Farm Agent.

The ideal candidate will have a proven track record of providing exceptional customer experiences, with 2+ years of experience in customer service and 1+ years in a managerial role. Strong leadership and organizational skills, excellent communication and problem-solving abilities, are also essential for this position.

Key Responsibilities:

  • Oversee the daily operations of the customer service team.
  • Develop and implement effective customer service policies and procedures.
  • Handle escalated customer complaints and issues with professionalism and care.
  • Train and mentor customer service representatives to ensure they have the necessary skills to provide top-notch service.

Requirements:

  • A bachelor's degree in a relevant field (e.g., business administration, communications). A plus if you have experience with Sales Force or billing systems.
  • Strong leadership and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication and problem-solving skills, with the ability to work effectively with diverse stakeholders.

What We Offer:

  • A competitive salary range of $60,000-$80,000 per year, depending on experience.
  • A dynamic and supportive work environment that encourages growth and development.
  • Ongoing training and professional development opportunities to help you stay up-to-date with industry trends and best practices.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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