Customer Success Director

6 days ago


Sterling, Virginia, United States ORBCOMM Full time

Drive Customer Satisfaction and Retention as a Key Business Partner

As a Client Relationship Manager at ORBCOMM, you will play a pivotal role in building strong relationships with clients to ensure they achieve maximum value from our IoT solutions. You will drive customer retention by understanding their needs and optimizing operations.

The ideal candidate will have 5-7 years of experience in Customer Success, Account Management, or a similar customer-facing role. A Bachelor's degree in business, Information Technology, or a related field is required. The salary for this position is estimated at $90,000 - $140,000 per year.

You will be working in a hybrid environment in Sterling, VA, Ottawa, ON, or remotely in the U.S. (CST) or Europe. Periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices may be required. At ORBCOMM, we are pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions.



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