Guest Experience Lead

12 hours ago


Lowell, Massachusetts, United States McDonald's Full time
About the Job

We are seeking a highly motivated and customer-focused Guest Experience Lead to join our team at McDonald's. As a Guest Experience Lead, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they receive exceptional service and have a memorable dining experience.

Key Responsibilities
  • Greet customers and communicate with them while ordering
  • Offer assistance to customers using the ordering kiosks
  • Provide support to customers in need of extra help
  • Check with customers to ensure they are satisfied with their food and make recommendations as needed
  • Ensure kids receive a kid treat
  • Handle customer concerns and resolve issues in a timely and professional manner
  • Communicate with the restaurant team to provide feedback and recommendations
Requirements

We are looking for a team player who is passionate about delivering exceptional customer service and has a strong work ethic. As a Guest Experience Lead, you will be required to work in a fast-paced environment and be able to multitask with ease. You must be 16 years of age or older to apply for this position.

What We Offer

We offer a competitive salary, medical, dental, and vision coverage, 401k with matching contributions, paid time off, and opportunities for career advancement. Additionally, we provide education and training programs to help you develop your skills and achieve your career goals.

Why Work at McDonald's?

At McDonald's, we are committed to providing a positive and inclusive work environment that values diversity and promotes employee growth and development. We offer a range of benefits and perks, including flexible scheduling, meal discounts, and opportunities to work with a dynamic and supportive team.


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