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Hospitality Expert

2 months ago

Louisville, Kentucky, United States dandbcareers Full time

Job Title: Server

Job Summary:

We are seeking a skilled Server to join our team at D&B Careers. As a Server, you will be responsible for providing exceptional customer service and ensuring that our guests have an unparalleled experience.

Key Responsibilities:

  • Deliver an unparalleled guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Create a warm, fun atmosphere for guests and team members.
  • Adhere to company sanitation procedures.
  • Maintain responsibility for personal bank and ensures all financial transactions are accurate.
  • Follow alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Assess guest demeanor and identifies when behavior should be called to the attention of a manager.
  • Greet newly seated guests in a friendly and timely manner.
  • Accurately take guests' food and drink orders.
  • Enter orders into Micros quickly and in proper sequence.
  • Ensure food is properly garnished and delivers trays to designated table servers' own section, as well as other sections in the restaurant, as needed.
  • Work quickly and efficiently adhering to Full hands in, Full hands out philosophy.
  • Assist in party set up and breakdown. Bus and reset tables as needed.
  • Assist other team members as needed or as business dictates.
  • Responsible for all sales on personal Micros keys and completing station side work at the beginning and end of their shift.
  • Participate in all incentives and contests, driving sales and promoting the brand.
  • Follow portion guidelines to ensure cost control, while maximizing the guest experience.
  • Ensure ongoing guest satisfaction by checking back after delivery of food, maintaining drink levels, removing clutter, pre-bussing as necessary, and responding to guest needs in a timely manner.
  • Keep station clean, set up and take down station tables appropriately.
  • Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate and help keep high morale, productivity, and efficiency/effectiveness.

Requirements:

  • Must be skilled in effectively communicating with guests in order to generate enthusiasm about the D&B experience.
  • Must demonstrate ability to operate Micros, make changes, accurately conduct credit card transactions, and account for all monies at the end of each shift.
  • Must be able to read and communicate in English.
  • Listen to hear guests' orders and needs, and then communicate with guests verbally and with other team members verbally via Micros system.
  • Dressed in proper dress code requirements, looking neat, clean, and professional at all times.