Service Expert for Members

3 days ago


Palm Springs, California, United States Automobile Club of Southern California Full time

This role provides exceptional service to members within a branch, serving as the primary point of contact for their needs.

Key Responsibilities
  • Deliver DMV and Notary services to meet member expectations
  • Support branch operations with reception duties, including member check-in and distribution of maps and tour books
  • Assist with travel-related functions, such as hotel and car reservations, and domestic hotel packages
Requirements

To succeed in this position, candidates must possess:

  • A high school diploma or equivalent
  • Customer service experience (1-3 years preferred)
  • Moderate knowledge of Auto Club products and services, particularly in travel counseling, publications, maps, and routing
  • Operational skills in using Branch equipment, such as key cutter machines and passport equipment
  • General typing, Windows, Microsoft Office, Outlook, and Internet/Intranet access skills
  • Notary Public certification from the National Notary Association within 1 year

The estimated salary for this position is $22.50-$25.00 per hour, depending on location and experience. In addition to competitive compensation, employees will be eligible to participate in our incentive program based on individual and team performance.

Benefits

We offer an attractive benefits package, including:

  • Health coverage for medical, dental, and vision
  • 401(K) savings plan with company match and pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts on membership, insurance, travel, entertainment, services, and more

At Automobile Club Enterprises, we value diversity and inclusivity, bringing together different cultures, backgrounds, personalities, and strengths to deliver legendary service to our members. We are committed to providing opportunities for career growth and development.



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