Card Services Specialist

2 weeks ago


Vacaville, United States Travis Credit Union Full time
Description

THIS IS A TEMPORARY POSITION FOR APPROXIMATELY 3-6 MONTHS.

You must live within a commutable distance to our Vacaville Corporate Headquarters.

Schedule: M-F 8:30am-5:30pm, 40 hours/week

Summary: The Card Services department is responsible for the administration of Travis Credit Union's (TCU) debit, credit and ATM card services. TCU's Card Services Specialists are actively engaged with both TCU members and TCU back office departments in the delivery of member support to card service users by responding to member inquiries related to credit, debit, and ATM card account activity.

Profile:
  • Delivers best-in-class member and employee service through prompt response to complex inquiries
  • Proactively seeks solutions to common member needs surrounding debit, credit, and ATM card billing errors, card orders, declined transactions, disputed charges, card fraud and limit increases within regulatory and procedural timeframes through use of card program knowledge.
  • Complies with all applicable regulations such as The Card Act, Bank Secrecy Act, Reg. Z, and Reg. E related concepts, procedures, regulations and compliance requirements.
  • Produces, understands, and manipulates large amounts of data to isolate fraud trends.
  • Verifies and corrects card records across multiple systems as needed throughout each day.
  • Processes daily settlements and has full working knowledge of the chargeback process, including origination, re-presentment, and pre-arbitration.
  • Monitors reports and correspondence via member contact for discrepancies.
  • Monitors all inserts and plastics inventory.
  • Actively engages with accounts and General Ledger balance processes.
Skills:
  • Professional written, verbal, and interpersonal communication skills to problem solve with tact and diplomacy.
  • Knowledge of Visa regulations, dispute/chargeback procedures, and the technical aspects of card processing.
  • Good organizational skills.
  • Proven experience of working in a fast-paced, team-oriented environment.
  • Proficient in Microsoft Office products.
  • Strong data entry and analytic skills.
Reporting and Experience:
  • Reports directly to Supervisor/Manager, Card Services.
  • This position has no supervisory responsibilities.
  • HS Diploma or equivalent.
  • Minimum 2 years of customer service experience, and/or minimum 2 years inbound call center experience, and/or minimum 2 years in cardholder data environment.
Working Conditions: Work is generally performed within an office environment, with standard office equipment available and usually sedentary in nature.

Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.

Compensation: Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
  • Card Services Specialist - Grade 9: $22.25/hour - $27.49/hour

Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.

This is a temporary position and will be payrolled and managed through a third party temporary agency. Limited benefits will be available through the temporary agency.

Travis Credit Union is an Affirmative Action Employer

EOE/Individual with Disability/Veteran Status

  • Vacaville, United States Travis Credit Union Full time

    DescriptionTHIS IS A TEMPORARY POSITION FOR APPROXIMATELY 3-6 MONTHS.You must live within a commutable distance to our Vacaville Corporate Headquarters. Schedule: M-F 8:30am-5:30pm, 40 hours/week Summary: The Card Services department is responsible for the administration of Travis Credit Union's (TCU) debit, credit and ATM card services. TCU's Card Services...


  • Vacaville, United States Travis Credit Union Full time

    DescriptionTHIS IS A TEMPORARY POSITION FOR APPROXIMATELY 3-6 MONTHS.You must live within a commutable distance to our Vacaville Corporate Headquarters. Schedule: M-F 8:30am-5:30pm, 40 hours/week Summary: The Card Services department is responsible for the administration of Travis Credit Union's (TCU) debit, credit and ATM card services. TCU's Card Services...


  • Vacaville, California, United States Travis Credit Union Full time

    Job Summary: We are seeking a highly skilled Card Services Specialist to join our team at Travis Credit Union. As a Card Services Specialist, you will be responsible for providing exceptional member service and support for debit and credit card services.Key Responsibilities:Deliver best-in-class member service through prompt response to complex...


  • Vacaville, California, United States Talent Software Services Full time

    Job Title: Recreational Therapist SpecialistJob Summary:We are seeking a skilled Recreational Therapist Specialist to join our team at Talent Software Services. As a Recreational Therapist Specialist, you will be responsible for assessing patient needs, developing and implementing therapeutic programs, and documenting patient progress.Responsibilities:-...


  • Vacaville, California, United States Blackstone Consulting Full time

    Security Protection SpecialistJob Summary:Blackstone Consulting is seeking an experienced Security Protection Specialist for their Healthcare Security Client in Northern and Southern California. The successful candidate will be responsible for ensuring the physical and personal security of members, staff, and visitors within our healthcare facilities.Key...


  • Vacaville, California, United States Staff Today Inc Full time

    Job Title: Registered Nutrition SpecialistWe are seeking a Registered Nutrition Specialist to join our team at Staff Today Inc.Job Summary:As a Registered Nutrition Specialist, you will be responsible for providing timely documentation of nutritional care in accordance with policy through nutritional assessment/progress notes. You will also conduct diet...


  • Vacaville, California, United States The Columbus Organization Full time

    Behavioral Specialist II Job DescriptionThe Columbus Organization is seeking a highly skilled Behavioral Specialist II to join our team in Vacaville, CA. As a Behavioral Specialist II, you will provide behavioral services to consumers following established standards and procedures of the STAR acute crisis homes and Crisis Assessment Stabilization Team (CAST)...


  • Vacaville, California, United States Essel Full time

    Job DescriptionWe are seeking a detail-oriented and experienced Accounts Payable Specialist to join our finance team at Essel. The ideal candidate will be responsible for managing the accounts payable process, ensuring accurate and timely processing of vendor invoices and payments.Key Responsibilities:Invoice Processing: Receive, review, and verify vendor...


  • Vacaville, California, United States Sam's Club Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Food Preparation Specialist to join our team at Sam's Club. As a key member of our prepared foods area, you will play a critical role in ensuring that our members receive high-quality products and exceptional customer service.


  • Vacaville, California, United States Kreative Community Services Full time

    Job Summary: We are seeking a highly motivated and compassionate Behavioral Support Specialist to join our team at Kreative Community Services. As a key member of our staff, you will play a vital role in providing person-centered services and supports to adults with intellectual/developmental disabilities (IDD). Key Responsibilities:Provide direct care and...


  • Vacaville, United States Travis Credit Union Full time

    M-F 8:00am-4:30pm, 40 hours/week Candidates must currently reside within the communities that Travis Credit Union serves: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus and Yolo counties. This position is considered hybrid so you must be within a commutable distance to our corporate headquarters...


  • Vacaville, California, United States Blackstone Consulting Full time

    Job Title: Protective Services SupervisorBlackstone Consulting, Inc. is seeking a highly skilled Protective Services Supervisor to join our team. As a key member of our Regional Security Services team, you will be responsible for supervising a team of Healthcare Protection Officers (HPOs) in Northern California.Key Responsibilities:Manage the day-to-day...

  • Aquatic Specialist

    4 weeks ago


    Vacaville, California, United States City of Vacaville, CA Full time

    Aquatic Specialist/Lifeguard Job DescriptionThe City of Vacaville is seeking a qualified Aquatic Specialist/Lifeguard to join our team in the Parks & Recreation Department. As an Aquatic Specialist/Lifeguard, you will be responsible for ensuring the safety and well-being of the public at the Walter Graham Aquatic Center.Key Responsibilities:Maintain order...


  • Vacaville, California, United States Rendon Heating & Air Inc Full time

    Job DescriptionRendon Heating & Air Inc is seeking a skilled HVAC Service Technician to join our team in residential HVAC systems installation, maintenance, and repair. Key responsibilities include:Installing, maintaining, and repairing heating, ventilation, air conditioning, and refrigeration systems.Ensuring all work meets company standards and local...


  • Vacaville, California, United States Hashimi Organization Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to fill the role of Sales and Customer Experience Associate. As a key member of our team, you will be responsible for providing exceptional customer service, managing sales inquiries, and driving sales growth through effective communication and relationship-building.Key...

  • Associate Doctor

    3 months ago


    Vacaville, United States Sonrava Health Full time

    Overview Our General Dentists perform a variety of preventative, restorative, endodontic, and surgical procedures that fall under the scope of general dentistry. We’re big on teamwork, so you’ll be working and growing with other dentists in your office and region to provide the best treatment for your patients. Plus, we bring the Board Specialists into...

  • Exodontist

    2 weeks ago


    Vacaville, United States Western Dental & Orthodontics Full time

    Overview: Exodontist Earning Potential of $590K per year (based on experience) We are seeking an Exodontist for our offices in the Vacaville, CA region This is a fantastic opportunity for the right Exodontist!At Western Dental & Orthodontics, we are a Dental Home providing a lifetime of services for our patients. Exodontists, like you, support this idea by...


  • Vacaville, California, United States Wise Auto Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Automotive Accounting Specialist to join our team at Wise Auto Group. The successful candidate will be responsible for managing and reconciling accounts receivable, processing cash deposits, and maintaining accurate financial records.Key Responsibilities:Manage and reconcile accounts...


  • Vacaville, California, United States Jiffy Lube Full time

    Service Technician Job DescriptionWe are seeking a highly skilled Service Technician to join our team at Jiffy Lube. As a key member of our team, you will be responsible for performing our Signature Service Oil Change and carrying out routine preventative maintenance tasks.Key ResponsibilitiesPerform oil changes, fluid checks, and filter replacementsConduct...


  • Vacaville, California, United States Syntricate Technologies Full time

    Job Title: Windows Active Directory SpecialistJob Summary:We are seeking a highly skilled Windows Active Directory Specialist to join our team at Syntricate Technologies. As a key member of our IT infrastructure team, you will be responsible for managing and maintaining our Windows Active Directory environment, ensuring seamless integration with other...