Service Ambassador

1 week ago


Peoria, Illinois, United States Childers Banquet & Catering Center Full time
Job Summary

As a Service Ambassador at Childers Banquet & Catering Center, you will be responsible for providing exceptional dining experiences for our guests at special parties, banquets, and event functions. Your primary objective will be to show our guests a marvelous time, making them want to use our catering services again.

Key Responsibilities
  • Work closely with the Banquet Manager to determine objectives and requirements for events.
  • Monitor and observe guests' dining experiences to ensure satisfaction with food and service.
  • Serve food or beverages to guests, and prepare or serve specialty dishes as required.
  • Roll silverware, set up food stations, and prepare dining areas for events.
  • Remove dishes and glasses from tables timely and efficiently.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, and taking out trash.
  • Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
  • Obtain equipment and supplies needed for each event, ensuring they meet customer expectations.
  • Inspect event rooms prior to events to ensure setup, menu, and service staff meet requirements.
  • Ensure all event details are performed as per the function sheet.
  • Breakdown and cleanup after events.
  • Account for all equipment and supplies, returning catering equipment to designated areas.
  • Return or arrange for return of rented materials.
  • Be present throughout events to assist where needed.
  • Attend all scheduled employee meetings.
  • Assist fellow employees to meet guests' needs and support event operations.
  • Fulfill fellow employees' roles where needed to ensure guest service standards and efficient operations.
Tools & Technology
  • Scheduling software (Revel, Homebase)
  • Project Management Software (Reserve Interactive Catering)
Minimum Qualifications
  • Be 16 years of age or older
  • Able to understand and speak using the predominant language(s) of guests
  • Knowledge of banquet & catering service and food and beverage
  • Able to work in a standing position for long periods of time
  • Able to reach, bend, stoop, and frequently lift up to 50 pounds


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