Service Ambassador
1 week ago
As a Service Ambassador at Childers Banquet & Catering Center, you will be responsible for providing exceptional dining experiences for our guests at special parties, banquets, and event functions. Your primary objective will be to show our guests a marvelous time, making them want to use our catering services again.
Key Responsibilities
- Work closely with the Banquet Manager to determine objectives and requirements for events.
- Monitor and observe guests' dining experiences to ensure satisfaction with food and service.
- Serve food or beverages to guests, and prepare or serve specialty dishes as required.
- Roll silverware, set up food stations, and prepare dining areas for events.
- Remove dishes and glasses from tables timely and efficiently.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, and taking out trash.
- Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Obtain equipment and supplies needed for each event, ensuring they meet customer expectations.
- Inspect event rooms prior to events to ensure setup, menu, and service staff meet requirements.
- Ensure all event details are performed as per the function sheet.
- Breakdown and cleanup after events.
- Account for all equipment and supplies, returning catering equipment to designated areas.
- Return or arrange for return of rented materials.
- Be present throughout events to assist where needed.
- Attend all scheduled employee meetings.
- Assist fellow employees to meet guests' needs and support event operations.
- Fulfill fellow employees' roles where needed to ensure guest service standards and efficient operations.
- Scheduling software (Revel, Homebase)
- Project Management Software (Reserve Interactive Catering)
- Be 16 years of age or older
- Able to understand and speak using the predominant language(s) of guests
- Knowledge of banquet & catering service and food and beverage
- Able to work in a standing position for long periods of time
- Able to reach, bend, stoop, and frequently lift up to 50 pounds
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