Construction Management Operations Director
4 days ago
Laland Baptiste, LLC is a certified minority and woman owned construction management and consulting firm. We pride ourselves as being loyal and reliable to our customers, clients, and our greatest assets, our people.
We are seeking an experienced hands-on leader that possesses the demonstrated skills to drive the successful performance and delivery of our growing Construction Management/Engineering firm in Mineola, NY. As the Operations Manager, you will have the ability to effectively run the day-to-day operations of our growing CM/Engineering firm while ensuring efficiency and effectiveness.
Key Responsibilities:
- Leadership and Team Management: Lead, motivate, and support a small team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution.
- Strategic Planning and Execution: Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operations, projects, and systems to carry out Laland Baptiste's goals and objectives.
- Customer Service and Relationship Building: Maintain and increase the efficiency of the business by building and maintaining business relationships with current and potential clients.
- Department Oversight: Lead all departments within the company.
- Hiring, Training, and Employee Development: Supervise, hire, and train employees, manage quality assurance programs, and strategize process improvements.
- Customer Delight: Deliver customer service excellence.
- Budgeting and Cost Management: Conduct budget development and reviews and report cost plans to upper management.
- Performance Monitoring and Improvement: Monitor employee performance to proactively identify efficiency issues and propose solutions.
- Organizational Efficiency: Evaluate the organization's structures and procedures such as decision-making regarding increasing market capitalization.
- Representation and External Communication: Represent Laland Baptiste at events and media appearances.
- Negotiation and Conflict Resolution: Assess and negotiate differences both internally and externally to promote our core company philosophy and standards.
- Presentation and Public Speaking: Create and oversee informative presentations; present and deliver information to potential clients at client meetings, industry exhibits, trade shows, conferences, etc.
- Database Management: Maintain a database of prospective client information.
- Marketing Support: Assist with the creation of marketing material for events and proposals and supervise/review technical proposals.
Requirements:
- Education: Bachelor's degree in operations management, business administration, or related field.
- Communication Skills: Superior communication skills both verbal and written.
- Experience: Five or more years of proven success in an Operations Management role in a Construction or Engineer firm.
- Technical Skills: Strong working knowledge of management software programs and proficient IT skills, including database development, and all Microsoft Office Suite products.
- Interpersonal Skills: Keen ability to communicate important policy and process changes to a broad/diversified team.
Compensation Package: The estimated salary range for this position is up to $120K base salary, commensurate with experience and qualifications. Additionally, the package includes a comprehensive benefits program, including medical/prescription plan, dental/vision plan, life insurance, short/long term disability plan, flexible spending accounts, 401K, vacation/holiday/personal days, sick leave, and continuing education opportunities through Baptiste University.
Laland Baptiste LLC is an Equal Opportunity Employer.
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