YMCA Member Engagement Specialist

6 days ago


Omaha, Nebraska, United States Ymca of Greater Omaha Full time
Member Services Representative Job Description
The Ymca of Greater Omaha is seeking a dedicated and customer-focused Member Services Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our members, guests, and program participants while promoting our Y programs and services.

About the Position
This role requires strong communication and interpersonal skills, as well as the ability to work independently with attention to detail. If you are a results-driven individual who enjoys working with diverse groups of people, we encourage you to apply.

Key Responsibilities
- Deliver exceptional service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Sell memberships to prospective members through interviews and/or tours responsive to their needs.
- Build relationships with members and help them connect with one another and the YMCA.
- Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
- Apply all YMCA policies to support member services.

Requirements
- At least 16 years of age.
- Excellent interpersonal and problem-solving skills.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
- Ability to work independently with attention to detail required.

Benefits
- Free individual YMCA membership.
- Locations across the metro – likely a Y near you.
- YMCA program & childcare discounts.
- Flexible work attire – Y shirts provided & you choose your style.
- Tuition discounts, training & development, & opportunities to advance.
- 100% employer-paid retirement contribution of 12% of earnings – no employee match or contribution required (after meeting eligibility requirements).

Estimated Salary
$15-$20 per hour, approximately $30,000-$40,000 per year.

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