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Data Centre Support Specialist

1 month ago

Rancho Cordova, California, United States LTIMindtree Full time
About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.co

Job Title: Onsite Field Service Engineer Data CentreJob Summary

We are seeking a skilled Onsite Field Service Engineer FSE specializing in Data Centre DC Hands and Feet support to join our team. The primary responsibility of the Onsite FSE will be to provide hands-on technical support and assistance for routine maintenance, troubleshooting, and equipment installations within the data centre environment. The ideal candidate will have strong technical skills, experience working in data centres, and the ability to work effectively in a fast-paced dynamic environment.

Responsibilities:
  1. Perform routine maintenance tasks such as hardware replacement, cable management, and equipment rack installations in accordance with established procedures and safety guidelines.
  2. Provide hands-on technical support and troubleshooting assistance for data centre infrastructure components, including servers, storage devices, networking equipment, and power distribution units PDUs.
  3. Assist with equipment installations, relocations, and decommissioning activities as directed by senior engineers or project managers.
  4. Coordinate with onsite and remote teams to execute planned maintenance activities and respond to urgent service requests or incidents.
  5. Document activities, observations, and procedures accurately and thoroughly in accordance with company standards and guidelines.
  6. Adhere to data centre access and security protocols, including badge access, escort requirements, and equipment handling procedures.
  7. Maintain a clean, organized, and safe work environment within the data centre facility, including equipment rooms, workspaces, and access areas.
  8. Collaborate with vendors, contractors, and other third-party service providers as needed to support data centre operations and projects.
  9. Provide excellent customer service and communication to internal stakeholders, including data centre managers, IT teams, and end users.
Qualifications:
  1. High school diploma or equivalent; additional technical certifications or training preferred.
  2. Years of experience working in data centre environments, preferably in a hands-on technical support role.
  3. Strong understanding of data centre infrastructure components, including servers, storage systems, networking devices, and power distribution systems.
  4. Proficiency in using hand and power tools for equipment installation, maintenance, and repair.
  5. Familiarity with data centre operations best practices and industry standards, such as ANSITIA942 and Uptime Institute Tier Classification.
  6. Ability to work independently and collaboratively in a team-based environment with a focus on delivering high-quality service and support.
  7. Excellent problem-solving, troubleshooting, and analytical skills with a keen attention to detail.
  8. Effective communication and interpersonal skills with the ability to interact professionally with customers, colleagues, and vendors.
  9. Flexibility to work non-standard hours, including evenings, weekends, and holidays, as needed for scheduled maintenance or emergency response.