Housekeeping Department Lead

4 days ago


Peoria, Arizona, United States Hilton Grand Vacations Full time
Job Description

As a Housekeeping Department Lead at Hilton Grand Vacations, you will play a crucial role in ensuring the highest standards of cleanliness and service delivery across our properties. Your primary responsibility will be to support the Executive Housekeeper in managing the housekeeping department, focusing on operational management and team leadership.

The ideal candidate for this position should have previous experience in a similar role, preferably in a hospitality setting. You must possess strong organizational and analytical skills, with attention to detail and excellent communication skills. Proficiency in computer programs, including Microsoft Office, is also essential.

Key Responsibilities:

  • Operational Management: Assist the Executive Housekeeper in overseeing daily operations, ensuring all properties meet high cleaning standards, and maintaining compliance with HGV policies and procedures.
  • Team Leadership: Supervise and manage a team of housekeeping staff, allocating tasks, conducting routine inspections, and addressing maintenance issues.
  • Guest Service Delivery: Provide exceptional guest experiences by delivering high-quality services, resolving issues promptly, and exceeding guest expectations.
  • Training and Development: Train and retrain staff members on housekeeping procedures, Health and Safety protocols, and software systems.
  • Budget Management: Work within established budgets, identifying areas for cost savings, and making recommendations to improve efficiency.

Requirements:

  • Previous experience as a Housekeeping Supervisor or Manager.
  • Strong track record of working with and managing a team.
  • Excellent organizational and analytical skills, with attention to detail.
  • Proficiency in computer programs, including Microsoft Office.
  • Strong communication and interpersonal skills, with a passion for delivering exceptional guest service.

Benefits:

  • Competitive salary: $50,000 - $60,000 per annum (dependent on experience).
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including health insurance, paid time off, and retirement plans.


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