Parking Service Team Member

7 days ago


Étreux, Hauts-de-France, United States Mass General Brigham Full time

Parking Service Assistant Position

The ideal candidate for this role will be able to provide exceptional customer service in a fast-paced environment. As a Parking Service Assistant, you will work under the direction of the Lead Cashier to ensure that customers are charged correctly and provided with accurate information.

Key Responsibilities:

  • Determine parking fees and collect payment from customers exiting garages.
  • Exercise discretion when determining parking rates due to inaccuracies in the IDX system and validation stamp system.
  • Provide clear explanations of parking procedures to both internal and external customers.
  • Operate fee computer, credit card machine, computer validator, and MGH networked computer.
  • Aid customers by providing information and directions.
  • Participate in departmental emergency procedures, including fire, code disaster, HAZMAT, code pink, medical, and weather emergencies.

Requirements:

  • Strong interpersonal and communication skills.
  • Organizational skills to perform multiple tasks in a busy environment.
  • Computer skills necessary to use database software (Excel, Access, etc.).
  • Ability to follow verbal and written instructions.
  • Must be able to handle large sums of money correctly.
  • Ability to work under pressure.

Work Environment:

This role involves occasional exposure to temperature extremes and car exhaust in garages and lots. You will also spend time in an office environment and work in high-volume areas.

Estimated Salary Range: $40,000 - $55,000 per year



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