Customer Service Representative

3 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

At Clark Holdings Inc., we are searching for an exceptional Customer Service Representative to join our team at 6125 Main St in Williamsville, NY. As a part-time representative, you will be responsible for delivering outstanding customer service and ensuring a positive experience for our guests.

Salary: $12-$15 per hour (estimated)
Hours: Part-time, 2pm-8pm including weekends

Responsibilities
  • Hospitality & Customer Service:
  • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
  • Maintain speed of service targets by working efficiently and meeting customers' needs.
  • Restaurant Operations:
  • Adhere to all operational standards and guidelines for product preparation.
  • Prepare all products accurately by following the order monitor.
  • Communicate showcase and product needs to ensure availability for customers.
  • Regularly monitor and record temperatures of required products.
  • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods.
  • Policies & Procedures:
  • Follow all restaurant policies, procedures, and standards.
  • Practice proper hand washing techniques and adhere to sanitation guidelines.
  • Complete all sanitation tasks as outlined.
  • Health & Safety:
  • Work in compliance with occupational health and safety legislation.
  • Follow safe work practices and procedures.
  • Use required personal protective equipment.
  • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
  • Operate equipment and machinery safely to ensure the well-being of everyone.


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