Customer Service Representative
2 months ago
At Big Y, we're committed to delivering an exceptional customer experience. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the highest level of service and support.
Key Responsibilities- Provide World Class customer service and a pleasant shopping experience.
- Represent Big Y by working together with fellow employees to deliver an exceptional customer experience.
- Oversee and direct workflow of customer service employees.
- Operate a register as needed and accurately handle and secure all monies, funds, and other media.
- Facilitate an engaged environment within the self-checkout area.
- Assist the Front End team in achieving all operations and sales objectives.
- Collaborate with management in decision-making and implementation of operational and customer service goals.
- Provide technical support through basic problem-solving and identify potential theft and suspicious transactions.
- Engage in continuous improvement through ideas and innovation.
- Adhere to and enforce all government employment and labor regulations, as well as Company policies and procedures.
- Ability to represent A Culture of Caring and The Pursuit of Excellence.
- Must project a clean and professional appearance.
- Must be a team player with a positive attitude and businesslike conduct.
- Ability to operate within Company policies, procedures, and standards.
- Ability to work a flexible schedule.
- Attention to detail, accuracy, ability to prioritize and follow through.
- Possess excellent organizational, interpersonal, and communication skills.
- Ability to learn and utilize computer applications.
- Must be 18 years of age.
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Holden, Massachusetts, United States Big Y Full time{"title": "Customer Service Specialist", "description": "Job SummaryAt Big Y, we're committed to delivering an exceptional customer experience. As a Customer Service Specialist, you'll play a vital role in ensuring our customers receive the best possible service.Key ResponsibilitiesProvide World Class customer service and a pleasant shopping...
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