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Management Leadership Specialist
1 week ago
TDB Communications, Inc. is committed to providing exceptional customer service and ensuring operational excellence in all aspects of our business.
We are seeking a seasoned Management Leadership Specialist to join our team and take on a leadership role in our call center operations.
The successful candidate will be responsible for leading, mentoring, and developing a team of call center managers and supervisors. They will also oversee the day-to-day operations of the call center, ensuring that all activities align with federal contract requirements.
This role requires a strong understanding of federal regulations and the ability to maintain quality assurance processes. The ideal candidate will also have experience working with federal contracts and possess excellent communication and interpersonal skills.
A bachelor's degree in Business Administration, Management, or a related field is required, along with at least 5 years of experience in call center management, including 2 years in a supervisory role.
We offer a dynamic work environment and opportunities for professional growth and development.
