Production Support Lead

3 weeks ago


Nashville, Tennessee, United States Coolsnail Full time
Production Support Lead

Coolsnail is seeking a highly skilled Production Support Lead to join our team in Davidson, NC. As a key member of our compensation management solution group, you will be responsible for leading production support activities, planning production calendars, and coordinating daily production activities.

Key Responsibilities:
  • Plan and coordinate production calendars to meet stakeholder review and payroll deadlines
  • Coordinate daily production activities, including pipeline scheduling, report generation, integrations, and troubleshooting
  • Monitor production activities to ensure successful completion or coordinate resolution of any production failures
  • Perform root cause analysis, resolution coordination, and incident tracking to closure
  • Develop and implement release playbooks to ensure a smooth rollout
Requirements:
  • Experience across all phases of the Software Development Lifecycle
  • Experience with Microsoft Office Suite and ServiceNow or similar tools
  • Experience with supporting Informatica ETL, Oracle PL/SQL, and production support roles and responsibilities
  • Excellent written, verbal, and interpersonal communication skills
  • Ability to work well in a team environment
Preferred Qualifications:
  • SAP Commissions experience
  • Scripting languages such as Unix Bash shell, Perl, or Python
  • Experience performing system application testing and system administration duties

Coolsnail offers a competitive salary range of $90,000 - $110,000 plus benefits and bonus opportunities. If you are a motivated and detail-oriented individual with a passion for production support, we encourage you to apply for this exciting opportunity.



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