Member Services Associate

2 months ago


Longmont, Colorado, United States Planet Fitness - PF Baseline Fitness Full time
Job Overview

The Customer Service Representative plays a vital role in ensuring a welcoming atmosphere for all members and guests at Planet Fitness. This position is focused on delivering exceptional service and support to enhance the overall member experience.

Key Benefits:
  • Comprehensive dental coverage
  • Exclusive employee discounts
  • Complimentary uniforms
  • Health insurance options
  • Opportunities for training and professional growth
  • Vision insurance available

Work Schedule:

Monday to Thursday from 4 PM to 10 PM, and Friday from 3 PM to 9 PM.


Primary Responsibilities:
  • Welcome members, prospective members, and guests, ensuring a high standard of customer service.
  • Manage front desk operations, including:
    • Answering phone inquiries with a friendly demeanor and providing assistance.
    • Checking members into the system efficiently.
    • Facilitating new member registrations.
    • Conducting tours for potential members.
  • Assist with necessary updates to member accounts.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
  • Contribute to maintaining a clean and organized club environment.
Qualifications:
  • Previous experience in customer service is preferred.
  • Basic proficiency in computer operations.
  • A genuine interest in fitness and health.
  • Positive and enthusiastic attitude.
  • Reliability and punctuality are essential.
  • Exceptional interpersonal skills, with the ability to engage positively with members and colleagues.
  • Strong listening skills, capable of empathizing and resolving issues effectively.
  • Maintain professionalism and courtesy in all interactions.
  • Must be at least 18 years old.
Physical Requirements:
  • Ability to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person and over the phone.
  • Occasional lifting of items up to 50 lbs.
  • Exposure to cleaning chemicals during shifts.
Additional Information:
  • Participation in the Employee Recognition Program.
  • Opportunities for career advancement.

Connect with us on LinkedIn: Planet Fitness - PF Baseline Fitness

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