Client Relationship Manager
2 weeks ago
**Company Overview:**
At First Citizens Bank, we value stability, family, and opportunities. Our company has been thriving for over 120 years, and we invite you to be a part of our story.
**Salary:** $60,000 - $80,000 per year, depending on experience and qualifications.
Job Description:
We are seeking an experienced Service Manager to oversee the overall management and leadership in one of our branches. As a key member of our team, you will be responsible for managing banking relationships through proactive customer outreach and customer service requests. Your expertise will also include opening deposit accounts and related banking services, lending, and identifying referrals for specialty partners.
Main Responsibilities:
- Achieve individual and/or team financial, production, and relationship results relative to specific metrics and goals assigned.
- Engage with customers, prospects, and referral sources through proactive outreach.
- Represent the Bank in the community to generate additional business and identify potential CRA opportunities.
Service Standards:
Foster collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiate conversation to uncover sales or referral opportunities.
Operations and Administration:
Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects.
Team Management:
Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank. Drive accountability to role expectations, responsibilities, and authorities, providing one-on-one feedback and coaching that supports associate development and achievement of results.
Qualifications:
Bachelor's Degree and 2 years of experience in Financial services, sales, or bank operations OR High School Diploma or GED and 6 years of experience in Financial services, sales, or bank operations. In cases where licensing is required, associates must complete the Bank-sponsored licensing program within 12 months of entering the role. Must possess a valid driver's license.
Preferred Qualifications:
2 years in a leadership role
Licenses and Certifications:
In cases where licensing is required, associates must complete the Bank-sponsored licensing program within 12 months of entering the role. Must possess a valid driver's license.
Skill(s):
Application of a structured sales process, Providing financial guidance and expertise, Financial literacy, Knowledge of retail banking products and services, Operations management
Benefits:
First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
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