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Short-Term Intake Operations Associate

2 months ago

Long Prairie, Minnesota, United States Dahl Consulting Full time

Position Overview:

As a Temporary Intake Specialist at Dahl Consulting, you will play a crucial role in providing exceptional service to our members and prospects. Your primary responsibility will be to facilitate communication and ensure that all inquiries are addressed efficiently.

Key Responsibilities:

  • Engage with members and prospects through various channels, including in-person interactions, phone calls, and email correspondence, to assess their needs and direct them to the appropriate resources.
  • Welcome members and prospects with a warm and professional demeanor.
  • Strive to achieve complete customer satisfaction while maintaining a friendly and supportive attitude.
  • Ensure that all signage is current and accurately reflects office hours and important announcements.
  • Keep the reception area tidy and organized to create a welcoming environment.
  • Document any maintenance requests and services performed in the office.
  • Manage incoming and outgoing mail in accordance with office protocols.
  • Maintain accurate records of customer interactions by documenting notes in a timely manner.
  • Coordinate appointment scheduling for members to optimize their experience.
  • Update the database with information regarding returned or undeliverable mail.
  • Uphold confidentiality and manage access to sensitive information with the utmost care.

Qualifications:

  • Preferred: Associate's degree or a relevant combination of education and experience.
  • Strong verbal and written communication skills are essential.
  • Exceptional customer service abilities, including active listening and effective telephone etiquette.
  • Proficient problem-solving skills and the ability to manage time effectively.
  • Familiarity with Microsoft Office Suite is required.