Admissions Advisor

University of Maryland Global Campus (UMGC) is seeking a highly motivated and customer-focused Admissions Advisor to join our team. As an Admissions Advisor, you will play a critical role in guiding prospective students through their decision-making process, providing exceptional service, and ensuring a seamless enrollment experience.

• Engage with prospective students to understand their needs and concerns, and provide personalized guidance on UMGC's programs and services.
• Accurately document and maintain student interactions, information, and progression through our CRM system.
• Drive new student recruitment and first-term success through problem-solving and effective communication.
• Meet speed-to-response goals and demonstrate high-quality customer service throughout all student and staff interactions.
• Maintain departmental Service Level Agreements in line with management expectations.

• An earned Associate's Degree.
• At least 1 year of experience in an Admissions, Advising, Coaching, or Consultative Sales role.
• Excellent customer service and time management skills, high learning agility, creative problem-solving, interpersonal, oral, and written communication skills, with strong attention to detail and accuracy.
• Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students.
• Upbeat and outgoing personality with a desire to encourage students to succeed and ability to address and overcome student concerns.

• An earned Bachelor's degree.
• 1+ years of experience working in a call center or high-volume, customer service/consultative sales environment.

• Home worksite furniture and equipment shall be provided by the candidate.
• UMGC will provide necessary office supplies, a laptop, monitor, and headset.
• Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication.
• All computing equipment that is used, whether purchased by UMGC or the individual, must be connected to broadband internet through an Ethernet connection.
• All computing equipment that is used must be connected to broadband internet with upload and download speeds of at least 25MBPS. You must also hardwire your laptop to the router through an Ethernet connection.