Admissions Advisor

University of Maryland Global Campus (UMGC) is seeking a highly motivated and customer-focused Admissions Advisor to join our team. As an Admissions Advisor, you will play a critical role in guiding prospective students through their decision-making process, providing exceptional service, and ensuring a seamless enrollment experience.

• Engage with prospective students to understand their needs and concerns, and provide personalized guidance on UMGC's programs and services.
• Accurately document and maintain student interactions, information, and progression through our CRM system.
• Drive new student recruitment and first-term success through problem-solving and effective communication.
• Meet speed-to-response goals and demonstrate high-quality customer service throughout all student and staff interactions.
• Maintain departmental Service Level Agreements in line with management expectations.

• An earned Associate's Degree.
• At least 1 year of experience in an Admissions, Advising, Coaching, or Consultative Sales role.
• Excellent customer service and time management skills, high learning agility, creative problem-solving, interpersonal, oral, and written communication skills, with strong attention to detail and accuracy.
• Excellent interpersonal communication skills for both one-on-one interactions and group presentations with diverse populations of students.

• An earned Bachelor's degree.
• 1+ years of experience working in a call center or high-volume, customer service/consultative sales environment.

UMGC offers competitive compensation and comprehensive benefits for qualifying positions, including tuition remission, generous leave, and healthcare. For detailed benefits information, please visit our website.