Commercial Plumbing and HVAC Department Head

6 days ago


Beltsville, Maryland, United States Superior Mechanical Services, Inc Full time
Job Summary

As a Service Manager for Plumbing and HVAC, you will be responsible for leading our commercial service team to achieve high levels of customer satisfaction and profitability.

This role requires prior experience in service department management, working knowledge of commercial plumbing and HVAC systems, and documented management training.

Responsibilities include:

  • Managing service work orders and ensuring that all valid warranty issues are being addressed to the vendor, parts, misc. field materials, and labor.
  • Reviewing daily service tickets and ensuring processing procedures are completed, including required site information and details are entered, ensuring follow-up work is scheduled, and parts orders are placed.
  • Providing customer quotes for minor repairs and replacements.
  • Reviewing service invoices for accuracy following processing by AR staff.
  • Communicating with customers, Service Dispatchers, Field Technicians, Project Managers, and suppliers as applicable.

The ideal candidate will be able to work well with others and communicate effectively with customers and staff members. Must be dependable, organized, and have proficient knowledge in utilizing computers.

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